Customer Service Representative

Job Description

Job Description

Job Description

We are seeking a Customer Service Representative to support a high-volume call center environment within the healthcare space. This role focuses on delivering exceptional customer service while accurately handling sensitive and confidential information.

The ideal candidate is detail-oriented, dependable, and comfortable managing a fast-paced workload while navigating multiple systems.

Key Responsibilities

• Handle inbound customer service calls and follow-up outbound calls as needed
• Respond to inquiries related to prior authorizations, general healthcare questions, and confidential information
• Accurately enter and update information across multiple systems and programs
• Maintain a high level of quality, accuracy, and professionalism on every interaction
• Meet productivity expectations, typically handling 50–100 calls per day , depending on complexity
• Adhere to all compliance, privacy, and internal communication standards

Required Qualifications

• Minimum 1 year of recent (within the last 2–3 years) high-volume call center experience
• Employment tenure of at least 1 year per role (no job-hopping resumes)
• Strong customer service and communication skills
• Ability to accurately enter data with high attention to detail
• Typing speed of 30 WPM or higher
• Solid computer skills and comfort working across multiple systems

Preferred Qualifications

• Healthcare, medical, or pharmacy-related experience
• Pharmacy Technician certification (preferred, not required)
• Bilingual skills (Spanish or other languages are a plus)

Schedule & Training

• Availability Required: 7 days a week between 5:00 AM – 10:00 PM
• (A fixed schedule will be assigned within these hours)
• Training Schedule: Monday–Friday, 8:00 AM – 4:30 PM for 4 weeks
• Training includes 4 mandatory tests with a required average score of 90%
• Mandatory overtime required during January and February
• Shift bids occur at the end of training and are performance-based

Growth & Advancement Opportunities

This role offers significant long-term growth potential, including:

• Promotion to Tier 2 Agent with a pay increase to $22/hour
• Typical conversion to full-time employment after 8–9 months
• Internal career paths into Quality, Client Administration, Workforce & Reporting, Management, and other departments
• Long-term advancement opportunities into leadership roles

Once converted to full-time, employees may gain access to benefits such as:

• Tuition reimbursement
• Quarterly bonuses
• Employee discounts (travel, entertainment, and more)

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Apr 15, 2026.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.