General Manager

INDIAN PREFERENCE POLICY: Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (Title 25, USC. Section 472)

GENERAL MANAGER
HAVASU LANDING CASINO & HOTEL

DEPARTMENT: ADMINISTRATION
RESPONSIBLE FOR: ALL CASINO AND HOTEL OPERATIONS
REPORTS TO: HAVASU LANDING BOARD OF DIRECTORS
STATUS: FULL-TIME/EXEMPT
SALARY: $100,000/YEAR

SYNOPSIS OF DUTIES:
The General Manager (GM) has total responsibility for all operations of the Havasu Landing Casino and Hotel. The GM works closely with the management team to ensure maximum profitability while staying within the budget; has overall responsibility for strategic planning and market strategy for the Casino and Hotel. Key duties include developing strategic plans, managing budgets, directing department heads, overseeing marketing, and maintaining high service standards across all departments. The GM is responsible for leading the culture and for supervising and motivating the Management Team. Duties also include ensuring the Casino and Hotel, and all its employees, comply with Standard Operating Procedures and maintain a high standard of guest satisfaction. The GM serves as company representative in dealing with Tribal and state officials, the community, and the media. The GM will ensure all legal requirements for the operation are met and internal controls are maintained. The GM is also responsible for public relations: customer complaints and suggestions, the expulsion of troublesome customers, ensuring rules and policies are enforced, and monitoring activities on the casino floor.

QUALIFICATIONS:

• Must be 21 years or older
• Must qualify for gaming license
• Must pass a pre-employment drug test
• Cannot be convicted of a felony
• High School diploma or GED equivalent is required
• Five (5) years proven leadership experience in gaming management required, Tribal gaming strongly preferred
• Bachelor’s degree in business, hospitality, or finance preferred, or an equivalent amount of work experience, formal education, and training
• Excellent interpersonal skills with the ability to communicate effectively, orally and in writing, with guests and other team members
• Computer experience is essential, including all windows applications
• Must be proficient with MS Office
• Strong organization and administration skills required
• Ability to lead a team to achieve departmental and company objectives
• Knowledge of CasinoTrac a plus

DUTIES AND RESPONSIBILITES:

• Lead and oversee all Casino and Hotel operations
• Oversee the Casino Administration and Management teams
• Develop and execute strategic plans to increase revenue, enhance guest satisfaction, and optimize operational efficiency
• Foster a high-performance culture by mentoring department heads and empowering staff to deliver exceptional service
• Monitor financial performance, manage budgets and financial planning, and implement cost-control measures without compromising quality
• Ensure compliance with gaming laws, hospitality standards, and safety protocols
• Ensure a high standard of customer service is maintained at all times
• Report to the Havasu Landing Board of Directors and attend monthly meetings
• Must be available to attend monthly Chemehuevi Tribal Council meetings, present monthly financial statements, and present the yearly budget
• Address all customer concerns with the appropriate department management
• Attend to the expulsion of troublesome customers
• Ensure all management is aware of the important aspects of safety for all employees and customers
• Create, approve and/or implement new policy and procedures
• Must be willing to work nights, weekends, and holidays
• Must be willing to be on call for Casino and Hotel related emergencies
• Must work weekends, nights, and holidays
• Performs all other duties as assigned

PHYSICAL DEMANDS/WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this position, employees are required to stand for extended periods, frequently walk, and use hands to; finger, handle, or feel objects, tools, or controls. Occasionally sit. Must be able to lift 20 pounds with occasional lifting of more than 35 pounds, assisted. Ability to manage stress appropriately, make decisions under pressure, and manage anger, fear, hostility, and violence of others appropriately. The position requires the ability to process information using computer methods and technology, at times for more than 50% of the work time.

PUBLIC RELATIONS:
Important attributes of any employee of the Havasu Landing Casino and Hotel, along with the official performance of duties, are personal appearance and public relations. Each employee is expected to make every effort to be well-informed about the Casino and Hotel, pleasant, courteous, and cooperative, and to act in a manner to command the respect of co-workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the casino.

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.