Manager Program Mgmt - Global Commercial Services Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We are seeking an experienced and forward-looking Program Manager to join the Global

Servicing Technology team and support the Small and Medium Market, and Corporate

Onboarding Vice Presidents with all their products and projects. In this pivotal role, you will be

responsible for supporting the Head Engineering Office, driving strategic initiatives, and

ensuring the successful execution of programs and initiatives that drive organizational goals..

The ideal candidate will have a proven track record of program management, a strategic mindset,

and the ability to thrive in a fast-paced and evolving environment.

Key Responsibilities :

Strategic Program Management

 Collaborate with leadership to develop and execute a strategic program roadmap that

aligns with the organization's objectives.

 Lead the planning, coordination, and execution of high-impact programs for 5

different platforms, 10+ scrum teams, 100 people and ensure alignment with business

priorities and timelines.

Stakeholder Engagement

 Build and maintain strong relationships with key stakeholders, including engineering

leaders, product owners, PMOs and business partners.

 Facilitate communication and collaboration across cross-functional teams, ensuring a

unified approach to achieving program goals.

Risk Management

 Identify potential risks and issues associated with programs and implement proactive

mitigation strategies.

 Monitor and report on the status of programs, providing timely updates to leadership

on progress, challenges, and resolutions.

We are seeking an experienced and forward-looking Program Manager to join the Global

Servicing Technology team and support the Small and Medium Market, and Corporate

Onboarding Vice Presidents with all their products and projects. In this pivotal role, you will be

responsible for supporting the Head Engineering Office, driving strategic initiatives, and

ensuring the successful execution of programs and initiatives that drive organizational goals..

The ideal candidate will have a proven track record of program management, a strategic mindset,

and the ability to thrive in a fast-paced and evolving environment.

Key Responsibilities:

Strategic Program Management

· Collaborate with leadership to develop and execute a strategic program roadmap that

aligns with the organization's objectives.

· Lead the planning, coordination, and execution of high-impact programs for 5

different platforms, 10+ scrum teams, 100 people and ensure alignment with business

priorities and timelines.

Stakeholder Engagement

· Build and maintain strong relationships with key stakeholders, including engineering

leaders, product owners, PMOs and business partners.

· Facilitate communication and collaboration across cross-functional teams, ensuring a

unified approach to achieving program goals.

Risk Management

· Identify potential risks and issues associated with programs and implement proactive

mitigation strategies.

· Monitor and report on the status of programs, providing timely updates to leadership

on progress, challenges, and resolutions.

Resource Allocation and Budget Management:

· Work closely with the leadership to allocate resources effectively, ensuring the

optimal use of talent and budget for program success.

· Track and manage program budgets, making recommendations for adjustments as

needed.

· Track and manage monthly cost of each initiative for each platform in the delivery

team and make recommendations and coach teams for adjustment as needed.

· Support directors with Clarity PI reviews and the yearly investment planning process.

SDLC Compliance:

· Ensure SDLC processes are followed, and compliance is met. Coach team as needed

to ensure adherence to standards

Continuous Improvement:

· Drive continuous improvement initiatives within Global Commercial Services,

identifying opportunities to enhance efficiency, streamline processes, and implement

best practices.

· Foster a culture of innovation and adaptability, staying informed about industry trends

and emerging technologies.

· Foster an environment to promote AI adoption and scale.

Qualifications

- Bachelor's or Master's degree in Business, Project Management, Engineering, or related field.

- Proven experience as a Program Manager and Delivery Manager in a technology or engineering

environment.

- Strong knowledge of Rally, Jira, Jira Cloud, Confluence, Nvision and Clarity.

- Strong understanding of project management methodologies and tools.

- Strong knowledge of B2B and Expense Management products.

- Excellent communication, presentation, and interpersonal skills.

Preferred Qualifications

- Project Management Professional (PMP) or other relevant certifications.

- Experience working in the financial services industry.

- Familiarity with Agile/Scrum methodologies.

- Familiarity with emerging AI Technologies.

Resource Allocation and Budget Management:

 Work closely with the leadership to allocate resources effectively, ensuring the

optimal use of talent and budget for program success.

 Track and manage program budgets, making recommendations for adjustments as

needed.

 Track and manage monthly cost of each initiative for each platform in the delivery

team and make recommendations and coach teams for adjustment as needed.

 Support directors with Clarity PI reviews and the yearly investment planning process.

SDLC Compliance:

 Ensure SDLC processes are followed, and compliance is met. Coach team as needed

to ensure adherence to standards

Continuous Improvement:

 Drive continuous improvement initiatives within Global Commercial Services,

identifying opportunities to enhance efficiency, streamline processes, and implement

best practices.

 Foster a culture of innovation and adaptability, staying informed about industry trends

and emerging technologies.

 Foster an environment to promote AI adoption and scale.

Qualifications

- Bachelor's or Master's degree in Business, Project Management, Engineering, or related field.

- Proven experience as a Program Manager and Delivery Manager in a technology or engineering

environment.

- Strong knowledge of Rally, Jira, Jira Cloud, Confluence, Nvision and Clarity.

- Strong understanding of project management methodologies and tools.

- Strong knowledge of B2B and Expense Management products.

- Excellent communication, presentation, and interpersonal skills.

Preferred Qualifications

- Project Management Professional (PMP) or other relevant certifications.

- Experience working in the financial services indust Familiarity with Agile/Scrum methodolog

- Familiarity with emerging AI Technologies.

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions