Senior IT Consultant - Utility Billing (CIS/EUMS)

Job Detail

Organization: Statigen Technology Solutions
Title: Senior IT Consultant - Utility Billing (CIS/EUMS)
Location: Coolidge, AZ, USA,

Posted: 2026-01-05
Application Deadline:

Position Description:

Employment Type: Full-time, W-2
Location: Coolidge, AZ (onsite)
Schedule: Monday–Friday, ~40 hours/week (occasional after-hours for maintenance/outages)
Compensation: $50–$60/hr (DOE) + benefits

Relocation: Relocation assistance may be available

Travel: Occasional local travel within the service area (mileage reimbursed per company policy)

About the Role
We are seeking a Senior EUMS / IT Consultant to support an electric utility environment responsible for day-to-day administration, troubleshooting, and enhancement of the Electric Utility Management System (EUMS) and related IT systems. This role blends application administration (utility billing/CIS) with systems/network support and integrations (payments, IVR, reporting, and customer-facing services).

What you will do

EUMS / Utility Billing Application Support:
-Provide day-to-day administration and support for the utility billing system (EUMS / CIS environment).
-Manage user access, roles, and configurations; troubleshoot incidents and data issues.
-Configure and maintain rate codes, custom forms, billing outputs, and business rules.
-Support meter-reading interfaces and related workflows.

Reporting & Data (SQL / Crystal Reports):
-Develop and maintain custom reports (e.g., Crystal Reports) and recurring operational reports.
-Write and optimize Microsoft SQL Server queries and scripts to support operations and integrations.
-Support data extracts, reconciliations, and ad-hoc analysis as needed.

Payments, IVR, and Customer-Facing Services:
-Support online bill pay and payment processing integrations (including lockbox interfaces and APIs).
-Administer and support IVR configurations and scripts; manage access and system settings.
-Support paperless billing workflows and secure bill delivery.

IT Systems / Network / Voice Support:
-Support Windows server administration and core infrastructure -used by the utility billing environment.
-Assist with network administration and troubleshooting; support wireless administration as applicable.
-Support Cisco voice/phone switch environment (basic administration/troubleshooting).

SCADA Coordination (Support):
-Provide administrative support and coordination for SCADA-related
IT needs (as appropriate to the role and access).

Documentation, Training, and Stakeholder Support:
-Maintain runbooks, SOPs, and configuration documentation; document changes and resolutions.
-Provide end-user support and training; communicate clearly with utility leadership and operational teams.
-Help coordinate customer-facing communications materials (e.g., bill inserts/envelope inserts/lobby displays), as needed.

Required Qualifications:
-3+ years supporting utility billing/CIS/EUMS (or closely related enterprise applications) in a utility environment (public or private).
-Strong Microsoft SQL Server experience (queries, troubleshooting, basic performance tuning).
-Experience supporting Windows server environments and enterprise applications.
-Working knowledge of networking fundamentals (TCP/IP, DNS/DHCP, VLAN concepts).
-Ability to work onsite and collaborate with operations, finance/billing, and IT stakeholders.
-Strong documentation and customer-service mindset.

Preferred Qualifications:
-Direct experience with UMS.net (or similar utility billing platforms).
-Crystal Reports and/or reporting toolchains.
-Payments integrations (lockbox workflows and/or pay.gov-type integrations).
-Familiarity with SCADA environments (not necessarily the primary SCADA engineer).
-Cisco voice/telephony administration (basic to intermediate).
-GIS/system integrations and/or data interfaces.

Work Authorization & Screening:
-Must be authorized to work in the U.S
-This role supports a U.S. federal client in an electric utility environment.
-Must be able to pass an extensive background check for administrative access to utility systems.

Job Type: Full-time

Benefits:
Dental insurance
Health insurance
Professional development assistance
Relocation assistance
Vision insurance

Work Location: In person

Contact Info:
Please submit your resume to [email protected]

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