Customer Service Representative-Healthcare (Bilingual)

Virtual Teammate
Glendale, AZ

**We’re Hiring: Customer Service Representative (Healthcare – Autism Specialty)**

We are looking for a compassionate and detail-oriented **Customer Service Representative (CSR)** to support our healthcare operations, with a focus on donor and prospective patient communication within an **autism specialty setting**.

This role is ideal for someone with strong call-handling skills, a patient-first mindset, and experience working in a fast-paced, 24/7 call center environment.

**![:small_blue_diamond:]( Key Responsibilities**

Handle **inbound and outbound calls** with donors and prospective patients

Provide clear, empathetic responses to **basic inquiries** related to services

Manage **call routing, follow-ups, and appointment coordination**

Collect and document patient information accurately in the **CRM system**

Request and coordinate **children’s medical records via email** with internal staff

Ensure complete and timely **call documentation** to maintain continuity and quality of care

Deliver consistent service aligned with the organization’s **mission, values, and service standards**

**![:small_blue_diamond:]( Qualifications**

**Fluent in English, Arabic, and Spanish** (written and verbal)

Strong **customer service and call-handling experience**

Proven ability in **relationship-building, follow-ups, and high-touch communication**

Background in **handling inbound and outbound calls for autism-related healthcare** is highly preferred

Comfortable working in a **24/7 call center environment**

Excellent listening, documentation, and problem-solving skills

**Medical or healthcare experience is a strong plus**, but not required

**![:small_blue_diamond:]( What We’re Looking For**

* A calm, empathetic communicator who can support families with care and professionalism
* Someone who values accuracy, confidentiality, and patient experience
* A team player who thrives in structured workflows and CRM-based systems

Posted 2026-01-20

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