Shift Lead (Sbarro)

Key Responsibilities:

1. Team Leadership & Supervision:

• Supervise and motivate the team during your shift, ensuring that all team members are performing their duties effectively and efficiently.
• Assign tasks to team members based on the needs of the restaurant, ensuring that work is completed on time and to the company's standards.
• Provide guidance, coaching, and feedback to staff to promote improvement and ensure quality service.
• Maintain a positive work environment, promoting teamwork and collaboration.
• Lead by example in delivering excellent customer service and maintaining high standards.

2. Customer Service:

• Ensure customers are greeted warmly and receive excellent service at all times.
• Handle customer inquiries, complaints, and concerns in a professional and timely manner, striving to resolve issues to the customer’s satisfaction.
• Ensure orders are accurately taken and processed in a timely manner, meeting Sbarro’s standards for quality and presentation.
• Monitor the dining area and kitchen to ensure customer satisfaction and a smooth, efficient service.

3. Operational Oversight:

• Oversee food preparation during the shift to ensure that all products are prepared to Sbarro’s high standards of quality, taste, and presentation.
• Maintain cleanliness and organization in all areas of the restaurant, including kitchen, dining, and restrooms.
• Ensure all equipment is functioning properly and report any maintenance issues to the manager.
• Follow food safety and sanitation guidelines, ensuring compliance with health and safety regulations.
• Monitor food inventory levels and assist with restocking and ordering supplies as needed.

4. Cash Handling & Financial Management:

• Ensure cash handling procedures are followed, including operating the register, processing payments, and balancing the cash drawer at the end of the shift.
• Help track sales and manage labor costs to ensure operational efficiency.
• Ensure proper portion control and minimize food waste to maximize profitability.

5. Staff Training & Development:

• Assist with training new employees, ensuring they are properly oriented to their roles and Sbarro’s operational procedures.
• Provide ongoing support and development for staff members to help improve their skills and performance.
• Monitor team members' adherence to company policies, including safety, hygiene, and customer service standards.

6. Safety & Compliance:

• Ensure the team follows all safety protocols, including handling food, operating kitchen equipment, and cleaning procedures.
• Maintain a safe working environment for all team members and report any safety concerns to the manager.
• Ensure compliance with all local, state, and federal health regulations.

Skills & Qualifications:

• Education: High school diploma or equivalent (required).
• Experience: Previous experience in a food service or customer-facing role (preferred); supervisory experience is a plus.
• Leadership: Strong leadership skills with the ability to motivate and guide a team effectively.
• Customer Service: Excellent customer service skills with a focus on ensuring customer satisfaction.
• Communication: Effective verbal communication skills with the ability to interact with staff and customers professionally.
• Organizational Skills: Ability to manage multiple tasks at once and maintain organization in a fast-paced environment.
• Time Management: Ability to prioritize tasks and manage time effectively.
• Problem-Solving: Ability to handle customer complaints and resolve issues promptly.

Physical Demands:

• Ability to stand and walk for extended periods during shifts.
• Ability to lift and carry items up to 50 pounds.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Ability to work flexible hours, including nights, weekends, and holidays.