Pharmacy Technician Representative - Returns - Express Scripts

The Package Returns Room is primarily responsible for handling customer service inquiries regarding medication returns. The position is part of a team that resolves returned medication that has been approved for return or package returns that are undeliverable and returned by the carrier. All team members are expected to follow established processes as outlined in Standard Operating Procedures (SOPs) and Job Aids and to work with Supervisors and Management to cross-train and develop proficiency across functional areas of the job.

Work Schedule:

Monday-Friday - 7:30 am - 4:00pm

*this position may be eligible for a sign on bonus*

What you will typically do:

• Perform analytical research to determine root cause of returned package.
• Document detailed information in multiple programs.
• Work with cross-functional teams to resolve issues related to returned packages.
• Use templates to send emails to patients.
• Preparing, entering, and reshipping packages to patients.
• Process replacements for damaged packages.
• Timely responding to requests send by other teams via internal queue.
• Using established scripting to speak to patients or leave voicemail messages.

What you should have :

• High School Diploma or GED
• 1+ years of experience as a Pharmacy Technician.
• Basic math skills
• Valid AZ Pharmacy Technician License and PTCB.

Qualities Needed :

• Great attendance.
• Self-starter.
• Strong attention to detail and good organizational skills.
• Good communication skills with team members, lead, and supervisor.
• Good telephone customer service skills.
• Strong verbal and written communication skills.
• Adhere to strict HIPAA regulation especially when communicating to others outside of Express Scripts.
• Comfortable working as part of a small team in a dynamic work environment.
• Willingness to work a flexible schedule to accommodate heavy work volumes.
• Ability to learn various computer software
• Experienced with Microsoft Office Suite ( Outlook, Excel, and Word)

Physical Requirements:

• Sit and/or stand for lengthy periods.
• Lift up to 50 lbs. occasionally and 10lbs. frequently
• Perform repetitive motion with fingers, hands, and arms.
• Work may be performed in an environment with varying levels of noise.

Why join us?

• Health coverage effective day 1 (including medical, dental, vision)
• Holiday, and Paid time Off.
• 401K with company match
• Tuition reimbursement
• Fun, friendly, culture

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.