AM Banquet Houseperson PT

Position Summary

The Banquet Houseperson is responsible for setting up, maintaining, and breaking down banquet rooms and event spaces according to hotel standards and guest specifications. This role plays a key part in creating a welcoming and organized environment for meetings, weddings, and other special events by ensuring that rooms are properly staged, clean, and ready for service.

Primary Responsibilities

• Set up banquet rooms and event spaces according to diagrams, Banquet Event Orders (BEOs), and guest requirements.

• Arrange tables, chairs, staging, podiums, dance floors, and equipment (e.g., projectors, microphones, etc.) in a timely and efficient manner.

• Refresh banquet rooms during breaks by clearing used dishes, refilling water, removing trash, and tidying the space.

• Break down and clean banquet rooms following events, returning equipment and furniture to proper storage areas.

• Maintain cleanliness and organization of all banquet storage areas, hallways, and service stations.

• Assist banquet servers with transporting food and beverage items, if needed.

• Inspect all equipment and room setups for cleanliness, functionality, and appearance.

• Report any maintenance, safety, or equipment issues to the Banquet Supervisor or Engineering team.

• Respond quickly to last-minute changes or requests from the Banquet Captain or Event Services.

• Ensure compliance with all hotel policies, safety procedures, and departmental service standards.

• Provide courteous, professional service to guests and support a team-oriented environment.

Qualifications & Experience

• Previous hotel, event, or banquet setup experience preferred but not required.

• Ability to understand and follow written diagrams, BEOs, and verbal instructions.

• Strong attention to detail and commitment to high-quality setups and guest satisfaction.

• Must be able to work independently and as part of a team in a fast-paced environment.

• Flexible schedule availability, including nights, weekends, holidays, and early mornings.

Physical Requirements

• Must be able to lift, carry, push, and pull up to 75 lbs regularly.

• Frequent standing, walking, bending, stooping, and reaching.

• Must be able to work on your feet for extended periods and navigate event spaces efficiently.

• Ability to operate carts, dollies, and other banquet equipment safely.

Core Competencies

• Professionalism and a positive attitude.

• Dependability and strong work ethic.

• Good communication and time management skills.

• Commitment to guest satisfaction and team support.

• Awareness of safety and cleanliness standards.

Professional Standards

• Maintain a neat, clean, and professional appearance in uniform.

• Adhere to all hotel policies and department procedures.

• Arrive on time and ready to work scheduled shifts.

• Represent the property and brand positively through service and conduct.