Service Account Assistant

About Us

At Sonar Spark , we are a forward-thinking strategy and innovation consultancy committed to empowering the next generation of leaders and visionaries. Our mission is to spark growth by fostering leadership, encouraging bold thinking, and transforming potential into performance. With a dynamic team and a collaborative culture, we partner with organizations to inspire change, drive results, and unlock human potential.

Job Description

Job Description

We are seeking a highly organized and detail-oriented Service Account Assistant to support our client service operations. This role involves assisting account managers, ensuring timely resolution of client needs, maintaining records, and facilitating communication between internal departments and external partners. The ideal candidate is proactive, efficient, and customer-focused.

Responsibilities:

• Support Account Managers in the daily management of client accounts

• Monitor service requests and ensure timely follow-ups and resolutions

• Prepare reports, service summaries, and performance documentation

• Maintain accurate client records and update internal databases

• Assist with scheduling meetings and preparing presentations or documentation

• Collaborate with cross-functional teams to ensure service delivery standards

• Handle administrative tasks such as invoice processing and data entry

• Provide exceptional support to clients through phone, email, or in-person communication

Qualifications

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field

• 1–2 years of experience in customer service, administrative support, or account coordination

• Strong organizational and time-management skills

• Excellent written and verbal communication skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Ability to work independently and as part of a collaborative team

• High attention to detail and commitment to accuracy

Additional Information

Benefits:

• Competitive salary ($62,000–$67,000 annually)

• Comprehensive health, dental, and vision insurance

• 401(k) with company match

• Paid time off and paid holidays

• Professional development and training opportunities

• Supportive work environment with opportunities for advancement