Operations Manager (Mon-Fri 8:00am-5:00pm)
- Define operational requirements and implement strategies that meet or exceed customer expectations and contractual obligations
- Drive operational excellence through LEAN and Six Sigma methodologies, quality management, and cost-control techniques to achieve company goals, profitability, and long-term customer relationships
- Assign duties, monitor work completion for accuracy, and ensure adherence to SOPs and standardized processes
- Continuously assess current practices, identify gaps, and lead process improvement initiatives using Lean and Six Sigma tools
- Manage team performance through coaching, training, and development; provide feedback and administer corrective actions as needed
- Maintain a safe work environment and foster a positive team culture; resolve employee relations issues in compliance with company policies and applicable laws
- Ensure daily distribution and light manufacturing activities are executed effectively; develop corrective action plans when performance falls below target
- Plan and organize personnel schedules across all shifts and accounts; optimize workload, labor hours, and productivity to meet production schedules
- Ensure daily quotas are met; when performance is behind, implement recovery plans and communicate procedural changes as needed
- Provide timely updates to leadership and teams on quality, safety, delivery, cost, and morale metrics
- Monitor KPIs and operational metrics to assess productivity and cost management; implement corrective actions as needed
- Lead start-up activities and collaborate with cross-functional teams to successfully launch new services or processes
- Maintain accurate documentation of departmental processes; ensure associates are trained and current on policies and procedures
- Supervise and develop staff in alignment with company policies and legal requirements; model positive reinforcement and uphold RK Logistics’ standards of world-class service
- Build and maintain strong partnerships with customers; serve as the focal point for customer visits and operational inquiries; engage in daily communication to address needs and resolve issues promptly.
- Depending on the services offered at the assigned location (or added in the future), responsibilities may also include:
- Overseeing order processing, fulfillment (including picking and packing), warehouse operations, inventory and order
- Collaborating with customer service representatives, warehouse staff, carriers, manufacturers, suppliers, logistics directors,
- Defining and maintaining detailed product quality checklists; conducting audits/personal inspections to ensure items meet
- Strong knowledge of process improvement methodologies to enhance efficiency and effectiveness.
- Excellent verbal, written, and interpersonal communication skills.
- High sense of urgency, integrity, and adaptability to changing operational goals.
- Ability to read, write, and comprehend checklists, forms, and documentation.
- Demonstrates ability to interact well with others and follow instructions.
- Physical ability to stand, walk, climb ladders, kneel, and lift up to 50 lbs. using safe lifting techniques.
- Financial Management
- Warehouse & Transportation Operations
- Safety & Security
- Strategic Planning & Project Management
- Quality Management
- HR Technical Skills & Business Integration
- Leadership, Change Management & Employee Development
- Problem Resolution, Teamwork & Collaboration
- Proficient in MS Office (Excel) and ERP systems (e.g., SAP, Citrix)
- Lean and Six Sigma Certification preferred.
- Bachelor’s degree in Business Administration, or Supply Chain Management preferred (or equivalent).
- 5–10 years of managerial experience in warehousing/distribution (education may substitute for experience).
- 3–5 years in logistics or related industry.
- Intermediate math and writing skills.
- Advanced computer skills.
- Forklift Certified
- Adherence to all RK Safety, Quality, ISO and HR policies and standards
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