Customer Service Associate

Job Description

Job Description

The Customer Service Associate is responsible for managing supplies, shipping needs, and general support ensure smooth operations across all labs and team members.

• Assist in all tasks performed by “Order Management and Customer Liaison”
• Assist manager in creating quote and QC forms.
• Create and send shipping labels for incoming and outgoing orders.
• Order and maintain inventory of office supplies and Encore merchandise (Pens, Notepads, non-repair tags, etc.).
• Manage ordering necessary supplies for new hires (scrubs, business cards, etc.)
• Book travel arrangements for all employees
• Order and restock drinks, snacks, and supplies for the office and power lab.
• Create CEU certificates.
• Assist with completing onboarding forms for new customers.

Qualifications & Education

• High school diploma or Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field preferred.
• 0–2 years of experience in sales operations, customer service, or business support (internships or co-op experience acceptable).
• Strong organizational and time-management skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint; familiarity with CRM systems a plus.
• Excellent verbal and written communication skills.
• High attention to detail and ability to manage multiple priorities in a deadline-driven environment.
• Interest in medical devices, healthcare services, or the sales process.

Encore is a growing company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities across the United States, to ensure the highest level of safety for each patient, meeting the standards of OSHA, FDA, HSPA, AORN, AIMI, etc. We value our diversity of over 100 years total combined as a company. We believe that every device we repair contributes to better patient care, and we’re looking for driven individuals who share our commitment to excellence and innovation.

Company Description

Encore is a growing company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities across the United States, to ensure the highest level of safety for each patient, meeting the standards of OSHA, FDA, HSPA, AORN, AIMI, etc. We value our diversity of over 100 years total combined as a company. We believe that every device we repair contributes to better patient care, and we’re looking for driven individuals who share our commitment to excellence and innovation.