Guest Services Supervisor

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Job Summary

The Guest Services Supervisor oversees the front office activities, including handling routine office work and administrative responsibilities of the resort. They are also responsible for supervising individual guest services team members.

Job Duties

• Organizes and prioritizes work schedules of front desk team to ensure adequate coverage is available at all times. (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in NetSuite or CampSpot while ensuring to adhere to Sun's cash handling policies; records in the proper accounts and issues receipts. (Essential)
• Handles and resolves resident and guest complaints, inquiries, and issues in a timely and professional manner; fields resort comments, suggestions and complaints to the General/RV Resort Manager. (Essential)
• Makes collection calls for site rental payments as directed. Submits bad debt files to collections. (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Ensures guests and residents receive the highest levels of service consistent with Sun's customer service philosophy.
• Performs general administrative such as answering phones, typing, copying, faxing, filing, and other duties as assigned.
• Completes and maintains resort records, reports, and files in accordance with the Operations Manual.
• Ensures office supplies are sufficiently stocked and prepared supply orders as needed.
• Refers all sales prospects to the RV Resort Manager and/or Sales Manager and enters the prospect information into NetSuite in a timely manner.
• Other duties as assigned.

Requirements

• High School Diploma or GED (Required)
• 2 years in of administrative experience (Required)
• 6 months in in previous supervisory experience (Required)
• 6 months in of prior RV Resort office experience (Preferred)
• Strong customer service skills
• Excellent verbal and written communication skills
• Demonstrated leadership abilities
• Good problem-solving skills
• Professional appearance
• Excellent organization skills
• Intermediate to advanced computer proficiency with the ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely manner
• Must have a valid driver's license

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Get paid daily with
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty