Customer Retention Representative
- Engaging with customers via phone, email, and chat to address inquiries and concerns
- Identifying opportunities to improve customer experience and retention
- Building strong relationships to foster long-term loyalty
- Providing product and service information to support customer needs
- Documenting interactions and updating customer accounts accurately
- Excellent communication and interpersonal skills
- Problem-solving and conflict-resolution abilities
- Customer-focused mindset
- Ability to work independently and as part of a team
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