Infrastructure Delivery Manager III, DCC Communities
- Prioritize and assign tasks to data center technicians and operators, project management, coaching and creating documentation.
- Manage inbound capacity from receiving through deployment stages
- Manage the installation network and cabling infrastructure in a data center environment
- Guide, train and educate staff on the best practices related to all service owner issues
- Manage tasks and deliverables across small to large-size projects
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Provide weekly report to the data center manager
- Coordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs.
- Recruit and train data technicians to ensure appropriate staffing levels
- Host weekly staff meetings
- Drive compliance to Amazon performance management requirements
- Up to 10-20% travel
- 5+ years management experience in an operations, critical infrastructure, manufacturing, production, or distribution environment
- 3+ years experience implementing LEAN/6 Sigma methodology (continuous improvement, DMAIC/DVADV, 5 Whys, Root Cause analysis, etc)
- 7+ Years of experience in working with network cabling, optic types, and test equipment, and experience with cabling infrastructure best practices and methodologies within a data center-based environment.
- Experience working with computer components and operating systems.
- Bachelor's degree or equivalent combination of education and experience
- Up to 10-20% travel
- Good team, organizational and planning skills, as well as stringent time management skills to balance dynamic workloads in a complex and dynamic environment.
- Experience with system management tools and client/server environments
- In-depth hardware architectures knowledge and troubleshooting experience
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