Contact Center Agent

Job Description

Job Description

We are looking for call center agents who thrive in a results-driven sales environment while receiving recognition and comprehensive base and commission pay . You will be surrounded by a team comprised of individuals who have built their careers by consistently set higher benchmarks and continuously strive to set the standard in the insurance industry.

This position is for ambitious people who desire to advance their careers and work alongside an industry-leading team!!
We're a team of dedicated people who are excited to come to work every day. SmartFinancial offers a fun and engaging company culture in which everyone is encouraged to share ideas and work together. We're always looking for excited, dedicated people to join our team. SmartFinancial has been named one of the "Best Place to Work" in Orange County four years in a row!

Compensation for this position is $16-$17 per hour plus commission . Our top performers are earning $80-90k annually!

Responsibilities:

• Conduct 200+ outbound calls/day to prospective customers to introduce products and services.
• Develop a thorough understanding of our product offerings to address customer inquiries effectively.
• Encourage the customer to receive a competitive quote from a licensed agent
• Engage in warm calling strategies to build rapport with potential clients.
• Meet or exceed daily call quotas while maintaining a high level of customer satisfaction.

Requirements

• Must live AZ

• High-Volume Calling: Experience in outbound/inbound sales, telemarketing, or call centers.
• Metrics-Driven: Proven success in exceeding performance targets.
• Team Player: Work independently while collaborating with sales teams.
• Customer Engagement: Build rapport, handle objections, and persuade prospects to proceed with a quote.
• Resilience & Adaptability: Maintain a positive and goal-driven attitude while handling objections and rejections.

Benefits

What We Offer:

• Competitive hourly rates plus incentives and performance bonuses
• Paid training
• Employee referral bonuses
• Extensive paid product training
• Daily/weekly cash giveaways
• Advancement opportunities - We love to promote from within!!
• Monday – Friday Schedule is to start from 7am-830am

What It's Like To Work At SmartFinancial:
Voted as one of the Best Places to Work in 2018, 2019, 2020, 2021, 2022 and 2023 and one of the fastest-growing tech companies!

• Be a part of a supportive and dedicated team
• Be able to have fun and work hard at the same time
• Work in a dynamic, energetic environment