Salesforce developer - Service cloud and FSL

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

This is a large impact role that demands someone who can excel in a fast paced and ever changing environment.

Role Description:

Reporting into the IT EMEA Apps Director organization, the 'Salesforce Developer Service Cloud & FSL' will be key business partner contributor to deliver CRM execution/development in EMEA for Customer Care/Field Service processes.

'Salesforce Developer Service Cloud & FSL' is an IT improvement role for business process. 'Salesforce Developer Service Cloud & FSL' helps guide businesses to improve business processes and efficiency in Salesforce. He/she will elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions, design, implement, parametrized and develop the best solution.

Collect all the requirements from business to be developed will be one of the main tasks to do.

His/her experience on different processes of the Field service will be really appreciated to support business and collaborate with other members on the team, as the Solution Architects, on the design on the solution.

Will also collaborates with the Customer care/Field service team in EMEA/APAC&US, to provide support on the definition of processes, to write functional documents, organize and support trainings and grant to follow the best practices with UAT, and its organization with business. Testing process on the system will be an often task for most of the enhancements or project for Field Service department.

Job Experience Requirements:

Bachelor's degree in Computer Science, Engineering, or related field.

3+ years of hands-on experience as a Salesforce Developer.

Proven expertise in Service Cloud and Field Service Lightning (FSL).

Experience in setting up Service Cloud or implementing FSL from the ground up is a strong plus.

Experience with Salesforce AI features such as Einstein Bots, Next Best Action, or AI-powered analytics will be an added advantage.

Proficiency in Apex, SOQL, Lightning Components, and Flow Builder.

Familiarity with Salesforce integration patterns and tools.

Salesforce Platform Developer I certification (required); Service Cloud Consultant or FSL certification (preferred).

Experience with Agile/Scrum methodologies.

Knowledge of DevOps tools like Git, Bitbucket, Jenkins, and CI/CD pipelines.

Strong analytical and problem-solving skills.

Excellent communication and stakeholder management abilities.

Team player.

Communicates openly and honestly

Demonstrates flexibility and adaptability

Job Responsibilities:

Develop and customize Salesforce applications using Apex, Visualforce, Lightning Web Components (LWC), and Flows.

Configure and implement Service Cloud features such as Case Management, Omni-Channel Routing, Knowledge Base, and Entitlements. Set up and deploy Field Service Lightning (FSL) including Work Orders, Service Appointments, Scheduling Policies, and Mobile configurations.

Collaborate with cross-functional teams to gather business requirements and translate them into technical solutions.

Participate in the full software development lifecycle including design, development, testing, deployment, and support.

Integrate Salesforce with external systems using APIs and middleware tools.

Maintain documentation of system architecture, configurations, and customizations.

Provide technical guidance and support to stakeholders.

Add expertise and support to Customer care/Field service departments on their requirements and processes to innovate and increase the productivity with Salesforce.

Identifies issues or trends and brings them to the attention of IT management.

Escalates records for review to the supervisor or other appropriate staff members.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.