Auto Claims Coordinator

Job Description

Job Description

Auto Now Financial has an immediate opening for an Auto Claims Coordinator at our Phoenix, AZ corporate location. The Auto Claims Coordinator plays a critical role in managing and streamlining the auto insurance claims process to ensure timely and accurate resolution of claims. This position serves as the primary liaison between claimants, insurance adjusters, and internal teams, facilitating clear communication and efficient workflow. The coordinator is responsible for organizing claim documentation, verifying claim details, and tracking the progress of each case to meet company standards and customer expectations.

Why Auto Now Financial?

Auto Now Financial is a fast-paced, high-energy environment built by motivated, career-driven people who want to be the best. We’ve grown into one of Arizona’s largest Buy-Here-Pay-Here dealership networks and we continue to grow, so promoting from within is a real opportunity! Our company believes in work-life fit, aligning career goals with individual well-being and family life. Our office is open Monday-Friday 8AM-6PM and occasionally Saturdays, allowing flexibility in our work schedules.

Qualifications:

• Minimum of 2 years experience in insurance claims processing or a related administrative role.
• Proficiency with claims management software and Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.
• Excellent verbal and written communication skills.
• Experience specifically in auto insurance claims coordination or auto claims adjusting.
• Familiarity with insurance industry regulations and compliance standards.
• Customer service experience in a fast-paced environment.
• Ability to analyze and interpret policy documents and claim reports.
• High school diploma or equivalent required; associate degree or higher preferred.

Responsibilities:

• Manage the intake and documentation of auto insurance claims, ensuring all necessary information is accurately recorded.
• Coordinate communication between claimants, insurance adjusters, repair facilities, and internal departments to facilitate claim resolution.
• Monitor the status of claims and follow up regularly to ensure timely processing and closure.
• Assist in verifying claim details, including policy coverage and damage assessments, to support accurate claim adjudication.
• Maintain organized records of all claims activities and prepare reports as needed for management review.
• Provide exceptional customer service by addressing claimant inquiries and resolving issues promptly and professionally.
• Support compliance with company policies and regulatory requirements related to claims processing.