Sr. Concessions Manager

Salary: 70,000/yr

Event based Schedule - MLB Schedule (Weekends, Nights, Holidays, Weekdays)

Position is located in Chase Field, Home of the Arizona Diamondbacks

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

The Senior Manager of Concessions will lead the team who creates unforgettable experiences at Chase Field, home of the Arizona Diamondbacks. As Senior Manager of Concessions, you will be responsible for managing the daily operations of the Concessions department to achieve the best possible guest experience, partner satisfaction and financial results.

• Lead all concessions locations to ensure adherence to service standards, cleanliness, and efficiency.
• Supervise opening and closing procedures related to stand readiness, staffing, sanitation, and operational documentation.
• Conduct pre-shift meetings with Concessions team to communicate event-specific goals, specials, and company updates.
• Address and resolve guest concerns or complaints in real time.
• Ensure excellent guest experience across all concessions locations; resolve guest concerns or complaints promptly.
• Foster a positive, team-oriented work environment through clear communication, recognition, and accountability.
• Assist in addressing team performance issues, corrective action and counseling.
• Develop and lead operations managers, supervisors, and support staff.
• Collaborate with other departments to ensure efficient operations.
• Enforce safety standards and food safety compliance, including proper food handling, cross contamination prevention, equipment usage, cleanliness, and maintaining safe food temperatures.
• Oversee inventory management by managing stock levels; complete production logs, monitor portion control and waste/spoilage/gratis logs.
• Oversee inventory counts daily and monthly; participate in month end inventory procedures.
• Complete post-event reconciliation, polling, tip payments, and daily payroll for employees.
• Assist with accurate labor forecasting and labor efficiency.
• Support recruitment and onboarding of new team members; including department training.
• Ensure compliance with all Levy policies, procedures, and Core Signatures.
• Enforce Responsible Alcohol Service, Cash Handling Integrity, Safety, and Time Clock compliance.
• Other duties as assigned.
• Supports other Levy locations/properties as needed.
• Reports to Director of Concessions and GM of Concessions.

Preferred Qualifications

• 3+ years of experience in food and beverage and/or sports & entertainment operational role.
• 3+ years of experience in a leadership position preferred
• Bachelor’s degree in hospitality management preferred
• Requires knowledge of food safety, sanitation standards, and responsible alcohol service.
• Excellent communication and computer skills are needed, including knowledge of MS office products.
• ServSafe Alcohol Certification, ServSafe food handler certification, and/or Title 4 may be required.
• Ability to work a flexible schedule including nights, weekends, and holidays based on event needs.

Physical Requirements:

• Ability to stand and walk for prolonged periods, ascend and descend stairs
• Exposure to heat, steam, and cold temperatures within the kitchen environment.
• Some sedentary work including sitting in office at computer for administrative duties.
• Ability to lift, push, pull, and carry up to 50 lbs.
• Manual dexterity and coordination to perform tasks such as chopping, cutting, and food preparation.
• Ability to bend, stoop, and kneel.

Curious about Life at Levy? Check it out: Levy Culture

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis. 

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1440090

Levy Sector 

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Ashley Vandervate

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