IT Service Desk Coordinator

Job Description

Job Description

We are looking for a highly organized, detail-oriented IT Service Desk Coordinator to serve as a central point of contact for client support requests and daily service operations. This role blends customer service, service coordination, first-level technical support, and office administration. The right person is proactive, dependable, communicates clearly, and follows through on every detail to help keep both clients and technicians on track.

Key Responsibilities

• Answer and field client phone calls, gathering key information and ensuring requests are handled promptly and professionally.
• Serve as the primary go-between for clients and technicians, keeping communication clear and ensuring expectations are managed effectively.
• Coordinate onsite service visits, including scheduling, logistics, and follow-up communication.
• Provide first-level response to incoming service tickets, including triage, updates, basic troubleshooting, and proper escalation when needed.
• Run daily technician scheduling meetings to review priorities, coordinate appointments, and keep the service team aligned.
• Receive incoming hardware shipments and maintain accurate inventory records for equipment and supplies.
• Maintain office organization and support smooth day-to-day internal operations.
• Coordinate vendor-related requests, including service appointments, order follow-up, and communication with outside providers.
• Handle general administrative duties as needed, such as ordering office supplies, scheduling vehicle repairs, and assisting with operational tasks.
• Maintain a high level of attention to detail and strong follow-through across all assignments, communications, and scheduling responsibilities.

Qualifications

• Experience in customer service, service coordination, help desk support, office administration, or a similar role preferred.
• Comfortable handling multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to stay organized, manage schedules, and keep accurate records.
• Basic technical aptitude and confidence working with ticketing systems, hardware, and service processes.
• Professional, dependable, and resourceful with a strong sense of ownership.
• High attention to detail and consistent follow-through are required for success in this role.
• Proficiency with Microsoft Office and general business software is preferred.

Schedule

• This is a full-time position scheduled Monday through Friday, 8:00 AM to 5:00 PM.

Why us?

This position is ideal for someone who enjoys being the hub of daily service activity, keeping operations organized, and helping both clients and technical staff stay productive. If you take pride in details, communicate well, and know how to keep things moving, this role could be a great fit.

About Us
PNI is a growing managed services provider focused on delivering high-quality IT support and long-term value to our clients. With over 25 years in the industry, we specialize in building customized solutions that align with each client’s unique environment and goals.

We pride ourselves on being approachable, responsive, and highly service-driven. Our team supports a wide range of businesses through proactive monitoring, hands-on help desk support, and strategic guidance—ensuring technology drives success instead of slowing it down.

At PNI, you’ll be part of a team that values accountability, collaboration, and doing things the right way for both our clients and each other.