Director of Human Resources

Job Description

Job Description

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.

Who We Are:

Founded in 1960, Loews Hotels & Co. operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Pet Insurance and Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts, perks and more

• Many of our Leadership positions are bonus-eligible

What We're Looking For:

We are seeking a highly strategic and results-driven Director of Human Resources to lead and elevate the Human Resources function at our hotel. In this influential role, you will collaborate closely with senior leadership to design and implement forward-thinking Human Resources initiatives that align with the hotel's goals while ensuring full compliance with local, state, and federal regulations. Your expertise will guide the creation of a dynamic, inclusive, and high-performance work environment, fostering employee engagement, growth, and satisfaction, ultimately contributing to the hotel's sustained success by recognizing and nurturing employees as key organizational assets.

If you are an experienced Human Resources leader with a passion for driving organizational excellence, building strong teams, and shaping an exceptional workplace culture, we encourage you to apply.

Who You Are:

• A proactive and results-oriented leader with a strong commitment to creating an inclusive and high-performing work environment in the hotel industry.

• An experienced Human Resources professional with extensive expertise in employee relations, recruitment, training, and development, specifically within hospitality operations.

• A strategic and insightful thinker with a comprehensive understanding of local, state, and federal labor laws, ensuring full compliance with company policies and legal requirements.

• An exceptional communicator, skilled at partnering with leadership and staff to cultivate a fair, safe, and employee-focused culture that drives satisfaction and performance.

• A highly organized and detail-oriented director with the ability to effectively manage Human Resources functions while aligning with overall hotel operations and strategic objectives.

What You Will Do:

• Ensure adherence to all Loews Hotels & Co Human Resources policies and practices, maintaining compliance with both local and federal regulations.

• Develop and implement a comprehensive recruitment strategy to attract top talent, ensuring diversity and equal opportunity in the hiring process.

• Evaluate industry trends, competitive analysis, and shifting guest needs to recommend operational improvements that enhance employee satisfaction and guest experience, contributing to the hotel's competitive advantage and profitability.

• Oversee the approval process for employment offers, ensuring all offers meet company guidelines and policies, and prepare official offer letters as per hotel standards or upon Executive Committee request.

• Maintain and update staffing guides, ensuring compliance with operational needs and strategic objectives.

• Contribute to policy development and high-level operational decision-making as an integral member of the Executive Committee.

• Manage the development and administration of employee compensation and benefit programs, ensuring competitive and comprehensive offerings.

• Address and manage any labor-related disputes or charges brought against the hotel, representing the organization in hearings and ensuring resolution.

• Supervise the administration of workers' compensation claims, serving as an intermediary between the employee, healthcare providers, and the insurance company, and developing modified work programs where applicable.

• Lead the development and execution of training programs, including mandatory Human Resources policy and legal compliance training, and oversee hotel-wide orientation processes.

• Ensure managers are trained in Human Resources policies and procedures, including the proper use of Human Resources forms, and monitor adherence to disciplinary protocols for suspensions and terminations.

• Oversee the creation and management of the Human Resources budget in collaboration with Finance partners, ensuring department expenditures remain within approved financial guidelines.

• Guide hotel leadership in setting annual goals and performance objectives, ensuring alignment with departmental and organizational priorities.

• Evaluate Human Resources staff performance, identifying areas for development and training opportunities, and fostering a culture of growth and career advancement.

• Ensure proper retention of all personnel records in compliance with local, state, and federal regulations, as well as company policies, while overseeing the management of unemployment insurance and associated appeals or hearings.

Your Experience Includes:

• A Bachelor's or Master's degree in Human Resources, Business Administration, or a related field, or equivalent professional experience.

• A minimum of five years of experience in a senior Human Resources leadership role hotel property, or at least two years of experience managing Human Resources across multiple locations.

• Comprehensive knowledge of state and federal labor laws, with the ability to ensure organizational compliance and mitigate legal risks.

• Exceptional verbal and written communication skills, with a proven ability to effectively engage and influence stakeholders at all levels of the organization.

• Strong organizational acumen, capable of managing multiple priorities and complex projects with attention to detail and precision.

• Adept at building relationships and interacting with diverse teams, fostering an inclusive environment for all staff levels.

• Demonstrated experience in managing Workers' Compensation claims, including the development and implementation of modified work programs to facilitate employee rehabilitation and return to work.

• Flexible and adaptable, with the ability to work extended hours, including weekends and holidays, to meet the needs of the business.

Who You'll Supervise:

Human Resources Team depending on the property's size and structure.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.