Call Center Agent
Job Description
Job Description
Local Arizona Only Candidates. Candidates MUST be located within 1 hour of Phoenix or Tucson.
- Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45 AM to 5:15 PM, Monday through Friday.
- Training is an intensive 3 weeks from 8:30 AM to 5 PM.
- Short stint work history will likely not make it to the interview.
- Candidates must have the ability to transport equipment from office to home (micro desktop, 2 monitors, keyboard, mouse, headset) - NOT public transportation.
- Spanish-speaking
Responsible for professionally and courteously serving customers by handling all inbound
telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests. This position includes the following:
- Answering incoming phone calls in a fast-paced environment
- Resolving Tier 1 level issues
- Reviewing taxpayer accounts
- Verifying, gathering and simultaneously updating key information
- Educating taxpayers of online resources and current tax policies
- Submitting requests for payment arrangements
- Documenting actions taken into multiple systems
- Participating in all team engagement activities
- Meeting performance expectations
- Strong ability to multitask
- Basic use of Microsoft Word, Excel and Google Workspace
- Basic math skills are required - addition, subtraction, multiplication and division.
- Communicate well both in writing and verbally
- Great interpersonal skills
- Retain knowledge easily
- Creative in problem solving
- Goal oriented
- Organized
- Previous two positions should each be at least one consecutive year in a fast-paced call center.
- National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)
High school diploma or equivalent Education Preferred:
Associates Degree or higher
This is a remote position.
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