Customer Service and Accounting Specialist

:

Job Title: Customer Service and Accounting Specialist

FLSA Status: Overtime Eligible

Safety Sensitive: No, does not require drug testing defined by 49 CFR Part 40

Last Day to Apply: Saturday, January 27, 2024

JOB SUMMARY

The purpose of this position is to provide first line customer service to the public. To enhance service delivery as a key representative of Mountain Line. Support administrative staff by assisting with customer service, pass sales, trip planning, answering customer inquiries, preparing pass sales reports, performing accounts payable and receivable functions in partnership with finance, and other assigned tasks. Work is performed under the direct supervision of the Marketing & Communications Director in collaboration with the finance team.

ESSENTIAL JOB FUNCTIONS

• Answers incoming calls, check messages, and route calls to appropriate staff members.
• Records complaints, comments, and compliments in the comment database. As necessary, provide notice to supervisors and assign reports entered for investigation and follow up to other staff and departments.
• Provides trip planning assistance, route information, and other pertinent information to customers via email, by phone, and in person. This includes instructing customers on how to use printed materials, website, and rider application.
• Conducts sale of bus passes to customers and manage cash and credit payments. Provide daily sales reconciliation, including cash and charge receipts.
• Fulfill pass orders to customers or partner representatives including any monthly pass or consolidated fare billing.
• Engages in community outreach functions representing Mountain Line
• Makes updates to Mountain Line's Wordpress-based website.
• Assist in performing billings for a variety of periodic revenue sources along with ad hoc reporting.
• Assist with data entry, processing, and filing of accounts payables.
• Review source documents, code and classify information accurately in finance software and Excel.
• Follow up on delinquent billings, post payments received, and complete aging reports.
• Prepare Mountain Line social media content, perform monitoring of social media platforms and respond to inquiries, comments, and feedback as needed.
• Activate and deactivate bus passes and create employee identification cards.
• Provide back-up support on tasks such as mail sorting, mail processing, and office supply ordering.

MINIMUM QUALIFICATIONS

• High School Diploma or GED, plus 2 years college coursework or related certificate program.
• 2 years prior similar work experience, experience in public service agency is preferred.
• Any equivalent combination of education, training, and experience which demonstrates the ability to perform the duties of this position.

LICENSES, TRAINING, AND/OR CERTIFICATIONS

• Valid Arizona Driver's License with clean 5-year Motor Vehicle Record (MVR)

Mountain Line is an equal employment opportunity employer.