Case Manager - Family Scholar House

Job Description

Job Description

POSITION PURPOSE:
Save The Family’s Direct Services Programs are staffed with degreed Client Service Professionals. The Case Manager provides overall academic and family support to families participating in our Family Scholar House Program.

KEY RESPONSIBILITIES:

• Ongoing case management in our Pre-Residential Program and Residential Program.
• Regularly meetings with the clients and work with them to complete the required assessments, understand and sign prescribed documentation, service goals working toward their academic and family goals.
• Develop, communicate and monitor service plan goals with the family.
• Collaborate with outside colleges and universities and connect clients to financial aid, scholarships, tutoring resources and other available supports toward their academic goals.
• While meeting with the client regularly, assess their needs and barriers to long term self-sufficiency and act as a liaison to the community, helping them find necessary resources and support.
• Assist with the completion of any paperwork needed between the client for their lease and property management, annual certification, academic paperwork, up to date academic records, etc.
• Maintain effective communication with clients to monitor timely progress and compliance and meet with client tenants a minimum of two times/month, one time which must be in the home for a full in home inspection.
• Maintain and complete organized client files (with 95% accuracy as documented by STF file audits), compile and produce reports and analyses of program effectiveness as requested. This includes but not limited to case notes, assessments, income documentation, etc.
• Collaborate with the community to establish and maintain referral resources, educate the community on the Family Scholar House Program.
• Record, enter, and monitor client data per contract requirements and ensure all necessary outcomes are being met and program compliance are being followed.
• Maintain detailed timekeeping and ensure accurate client information is kept to reflect budget spent down per grant requirements.
• Coordinate client tenant move-ins/move-outs and ensure communication with the team, including property management.
• Provide a customer service focused effort to work with the public, volunteers, clients, and other staff members as needed.

MINIMUM QUALIFICATIONS:

• High School or GED required. A Bachelor’s degree in social services from an accredited college or university is preferred, or five years of related field experience.
• Possess strong cultural competence for both cultural and economic characteristics.
• Demonstrate proficiency in grammar and spelling.
• Demonstrate excellent interpersonal communication skills.
• Be able to proficiently speak, read and write the English language.
• Demonstrate cultural competence, treat everyone with dignity, celebrate the diversity of our community, and be inclusive of all people in our community.
• Since position requires frequent driving to various job sites to provide services and occasionally transport clients, a valid Arizona driver’s license, reliable transportation, current auto insurance, and clean driving record are required
• 21 years of age or older for liability insurance requirements.
• Valid Arizona Fingerprint Clearance Card OR must qualify for a valid Arizona Level One Fingerprint Clearance Card.
• Eligible to work in the United States of America.
• Demonstrate cultural competence, treat everyone with dignity, celebrate the diversity of our community, and be inclusive of all people in our community
• The candidate must have flexible availability. Office hours are Monday through Friday 8am-5pm, though this position has a varied work schedules and will include evenings and occasional Saturday events.

OTHER KNOWLEDGE, SKILLS AND ATTRIBUTES:

• Demonstrate a commitment to the mission, vision, and values of Save the Family Foundation of Arizona.
• Demonstrate knowledge of academic and career choices to assist our families with moving forward with reaching their academic goals, including knowledge on completing the FASFA, researching grant and financial aid opportunities.
• Bilingual capabilities is a plus.
• Be a self-starter with excellent time management skills.
• Ability to work collaboratively with your team, as well as outside partners.
• Be familiar with Save the Family’s service population, including diverse cultural and socioeconomic characteristics.
• Demonstrate proficiency in Microsoft Office Suite including Word, Excel, and Outlook.
• Maintain strict confidentiality.
• Behave professionally in manner and appearance.
• Be consistently organized and flexible.
• Be able to work hours outside the standard Monday – Friday 8:00 AM to 5:00 PM timeframe and to travel, when necessary. This will include some evenings and occasional weekend hours.

NOTE:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job related instructions and perform job related duties as may be reasonably assigned by his/her supervisor.

Save the Family Foundation of Arizona is a leading provider of housing, case management and supportive services to more than 650 homeless and impoverished families annually throughout Maricopa County. We work to equip families to overcome underlying issues that lead to homelessness – ensuring stable homes, safe children and strong families because of our efforts toward self-sufficiency

Company Description

Save the Family Foundation of Arizona is a leading provider of housing, case management and supportive services to more than 650 homeless and impoverished families annually throughout Maricopa County. We work to equip families to overcome underlying issues that lead to homelessness – ensuring stable homes, safe children and strong families because of our efforts toward self-sufficiency