Senior Client Support Tech

Kforce has a local client is looking for an On-site Senior Client Support Tech in Phoenix, AZ. The tentative start date in 08/11/2025. The end date is 02/13/2026. Summary: We are looking for someone with a background in retail. Someone who's comfortable handling equipment, managing inventory, and working in a fast-paced, customer-focused environment. This role requires a self-starter who can go where the work is. The person will primarily be onsite, with up to 10% travel to support leadership during off-site meetings. There may be up to 20% work-from-home flexibility once they've proven they can handle all tasks independently and feel confident doing so. They will also need to be comfortable jumping in where needed-whether that's answering phones, supporting asset management, helping at the tech bar, or assisting the executive team. Join our dynamic IT team as a Senior IT and Executive Support Specialist, where you'll deliver high-level technical support for employees and senior executives alike. Duties:

• Provide advanced technical support for PCs, Macs, software, mobile devices, and networks
• Deliver exceptional, proactive support for executive leadership in the office, at home, or during offsite meetings and events
• Act as the lead technical resource during executive meetings, broadcasts, and special events-ensuring seamless technology, speaking when needed, and coordinating all technical aspects
• Provide walk-up technical support and quick fixes at our onsite Tech Bar
• Consult with executives to understand unique work styles and recommend the best technology solutions for their needs
• Troubleshoot and resolve technical issues quickly via phone, chat, in person, or onsite support
• Maintain clear documentation and knowledge articles to help the team deliver consistent, top-tier support
• Collaborate with other IT teams to coordinate hardware procurement, upgrades, and security compliance
• Associate's or Bachelor's degree in IT, Computer Science, or 3+ years of experience in desktop support and network troubleshooting for PCs and Macs
• Strong communication skills, with the ability to explain technical details to non-technical users, including executives
• Confidence and professionalism to -own the room- when providing meeting or event support, including speaking in front of groups
• Proven ability to see projects through from beginning to end, manage competing priorities, and work independently
• Experience supporting virtual meetings and collaboration tools (Microsoft 365, Zoom, etc.)
• A high level of discretion and presence when working with senior leaders
• Relevant certifications such as A+, Network+, or Microsoft certifications are a plus
• In-depth knowledge of Biamp, Crestron, and Zoom Rooms is a strong plus