Engineer, IT Infrastructure (Phoenix)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Information Technology Team within the Information Technology Division.
• Responsible for both traditional and cloud-based infrastructure implementations based on designs from infrastructure architects

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Provides good understanding of concepts related to server load balancing, WAS clustering, and other application scaling concepts
• Troubleshoots and resolves middleware issues across development, testing, and production environments
• Proactively monitors local and remote data center operations and equipment, including UPSs, HVAC, power, facility security systems and all datacenter processes and procedures
• Encourages an environment of sharing and teamwork among the team.
• Stays current with systems technology best practices and changing technologies, in order to maintain domain expertise and recommend enhancements or changes
• Supports communication and response process by responding to users on system issues, maintenance, and system status, and advising and escalating on any prolonged or major issues
• Manages and maintain Windows Active Directory, including DNS and Group Policies
• Provides guidance to lower-level technicians and assists when and where necessary
• Travels, as required
• Mandatory rotational schedule for on-call off-hours support

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 3 years of experience as a network or infrastructure engineer or administrator

Preferred Qualifications – Education & Prior Job Experience

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 5+ years of experience as a network or infrastructure engineer or administrator

Skills, Licenses, and Certifications

• Advanced ability to plan strategically for current and future business environments, including future technology and business design changes to create flexible, scalable solutions
• In-depth knowledge of IT business operations, systems requirements, and processes
• Demonstrated experience in the following:
  • VMware environments – vSphere, VCSA, vROPS, LogInsight & vRA
  • Installing and managing Windows Server (2016, 2019, 2022, and 2025), Red Hat Enterprise Linux (7, 8, and 9), and Ubuntu Linux Server (20.04, 22.04, and 24.04)
  • Dynatrace, VMware Log Insight and VMware vROPS
  • Expertise with writing PowerShell and BASH scripts
  • Solid foundation of CICD tools – GitHub Actions, Ansible Automation Platform, VMware vRealize Automation, Hashicorp Terraform and Packer
  • Demonstrated mastery of managing VMs in VMware on-prem and Azure
  • DevSecOps minded with strong Python development preferred
• Ability to analyze complex problems and implement solutions and/or workarounds
• Ability to lead multiple projects simultaneously with a keen desire to learn and expand depth of knowledge
• Ability to thrive in a sense-of-urgency environment and leverage best practices
• Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
• Proficiency in Agile project management methodology, specifically within infrastructure area
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What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.