Administrative Assistant

Job Description

Job Description

Mon - Fri 6am-230pm $18-$19 (DOE)

Job Summary:

The Administrative Assistant facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks.

Duties/Responsibilities:

• Answers and transfers phone calls, screening when necessary.

• Welcome and directs visitors and clients.

• Able to enter and maintain data into computer systems

• Maintains filing systems as assigned.

• Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.

• Responds to and resolves administrative inquiries and questions.

• Able to do project management duties by entering data, tracking data, and reporting accurate information to departments.

• Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.

• Collects and enters orders for new or additional products or services.

• Fields customer questions and complaints, when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.

• Ensure that appropriate actions are taken to resolve customers problems and concerns.

• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

• Performs other related duties as assigned.

• Coordinates and schedules travel, meetings, and appointments for managers or supervisors.

• Prepare agendas and schedules for meetings.

• Records and distributes records for meetings.

• Maintains office supplies and coordinates maintenance of office equipment.

• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening and written communication skills.

• Service-oriented and able to resolve customer grievances.

• Proficient computer skills with the ability to learn new software.

• Excellent interpersonal and customer service skills.

• Proficient in Microsoft Office Suite or related software.

• Excellent organizational skills and attention to detail.

• Basic understanding of clerical procedures and systems such as recordkeeping and filing.

Advance Services provides the most qualified and dependable employees in the market by using our unique comprehensive interviewing /screening process and partnering with our clients. This allows us to truly customize to the staffing needs of every client while still delivering the best possible employees. As the industry leader, Advance Services continues to grow with more than 1,400 clients nationwide and over 60 offices across the United States. EOE.

Company Description

Advance Services provides the most qualified and dependable employees in the market by using our unique comprehensive interviewing /screening process and partnering with our clients. This allows us to truly customize to the staffing needs of every client while still delivering the best possible employees. As the industry leader, Advance Services continues to grow with more than 1,400 clients nationwide and over 60 offices across the United States. EOE.