Help Desk Analyst - Scottsdale, AZ
Looking for candidates with 1-2 years of technical support (preferably phone support) candidates who are interested in providing technical support to employees, contractors and consultants 
location: Scottsdale, Arizona
job type: Contract
salary: $17 - 20 per hour
work hours: 8am to 5pm
education: Bachelors responsibilities:
Job Description
- Looking for candidates with 1-2 years of technical support (preferably phone support) candidates who are interested in providing technical support to employees, contractors and consultants
- Candidate will be the answering the initial technical phone call. If he/she cannot provide the technical support, they will open a ticket for 1st or 2nd level support to resolve the issue!
- With oversight, provides entry level production and non-production support of applications and databases for software.
- Monitors production systems for alerts, outages and system issues. Seeks continuous improvements for applications, processes, support methods and team effectiveness.
- Executes technical procedures to resolve production & non-production issues.
- Evaluates systems and processes in an effort to resolves technical problems.
- Implements effective solutions for break/fix issues.
- Develops knowledge of enterprise Systems.
- Demonstrates understanding and knowledge of client needs, concerns and challenges.
- Updates production and non-production support documentation and adheres to ITIL practices.
1 year of Tecnical/IT Support, Helpdesk or desktop support Iphone/Mac support, Active Direcory or Windows 11 experience is a plus
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
Recommended Jobs
Loan Officer Assistant
Loan Officer Assistant (In-Office – Reverse Mortgage Division) Location: Scottsdale, AZ (On-site) Position Type: Part-Time, 20-28 hours per week Compensation: $18-$24 per hour + potential fo…
Lube Technician
Come join the team at Bradley Ford. This position will include changing fluids, filters and light maintenance on various makes and models. Must have own basic hand tools. This is a full time position …
Dental Hygienist
J oin Our Team at Phoenix Dental Partners – Where Smiles Start and Careers Thrive! About Phoenix Dental Partners At Phoenix Dental Partners, we’re more than just a dental office we’re a team of…
Assistant Practice Manager
We are seeking an experienced and highly organized Assistant Practice Manager to support the day-to-day operations of a busy medical practice in Mesa, Arizona. This full-time leadership role is ideal …
Server / Wait Staff
Join the Waffle House Family – Now Hiring Servers! At Waffle House, we're not just in the food business—we're in the people business! We're looking for full-time and part-time servers to join our …
Automotive Inventory / Fleet Logistics Specialist
At Mark Auto Group , we strive to make every customer a customer for life. Our Arizona dealerships have been proudly serving the Scottsdale areas for many years. Our promise is to keep delivering t…
Experience Coordinator Coordinator/Remote
As a Client Experience Coordinator , you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination proce…
Medical Records Team Supervisor
Job Description: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward . With dynamic cross-training and advanc…
Physical Therapist - Outpatient - License Required
ATTENTION: This position requires graduation as a Doctor of Physical Therapy (or equivalent standing) and a state license as a Physical Therapist. Join Movement for Life Physical Therapy in Green …
Housekeeper
POSITION SUMMARY Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts a…