Medical Records Team Supervisor

Job Description:

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Health Information Team Supervisor , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

 

You Will:

• Oversees the daily operations of the Health Information Department and Health Information Representatives.
• Perform continues monitoring and evaluate Health Information Representative’s performance, identifying learning, coaching and training opportunities.
• Monitor staffing hours, overtime and productivity.
• Monitor customer complaints internally and externally.
• Support with new employee interviews and assist with new hire training.
• Develop, maintain and enforce protocols as directed by company need and state and federal regulations.
• Triaging and hands-on assistance when necessary to include directing health information staff with questions, helping to prioritize work, and coordinating/developing appropriate work flows for the department.
• Maintain inventory of supplies, approve and process supply orders/invoices for the department.
• Assigns and adjusts work to employees to ensure deadlines are met and daily work is completed timely.
• Relay information regarding site conditions beyond their authority to the Operations Manager which could impact the quality of care of service that we provide or the smooth operation of the department.
• Step in and assists department needs to include filing, retrieving and distributing medical records, responding to urgent request and subpoena requests, prepare requested films from doctors’ offices, patients, or other radiology institutions for follow-up imaging, and perform all other duties to meet deadlines.
• Adding new referring physician’s addresses/phone and fax numbers into eRAD.
• Maintain relationships with VIP physicians, outside vendors and all Referring Physicians office’s and help assist sites with reports/CDs and other issues.
• Maintain relationship with Pitney Bowes (troubleshooting, supplies, maintenance)
• Completed exams report to check why exams are not dictated monitor assigned worklists including but not limited to, pending reads and all problems.
• Promotes public relations through excellent service to patients, referring physicians, vendors and other clients on the phone and in person.

If You Are:

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

To Ensure Success in This Role, You Must Have:

• At least 3 years of previous medical records experience.
• Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communications skills.
• Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management.

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Range: USD $21.00 - USD $24.00 /per hour Shift: Mornings Shift Variations: Monday-Friday 7:00am-4:00pm or 8:00am-5:00pm