Configuration Technician I

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a Configuration Technician I to join our team. iT1 has been ranked as one of Arizona’s Best Places to Work for the past 11 years running in the Small Business category. This role is a great entry-level role in the IT consulting and managed services world.

As a Configuration Technician I assigned to a client through iT1 Consulting, your role is essential in ensuring the smooth setup, configuration, and deployment of IT assets. You will serve as a hands-on technical resource, working directly with client systems to prepare and deliver high-quality hardware and software solutions. Your attention to detail, technical troubleshooting skills, and commitment to quality will directly support the client’s operational success and reflect iT1’s standard of excellence.

Requirements

• Set up and configure computers and peripheral based on the scope of work.
• To accurately diagnose the problem with a malfunctioning PC, Mac, laptop, printer or other peripheral.
• Perform quality control on the project assigned.
• Respond to order requests and customer emails to assist in troubleshooting any problems that arise.

Essential Functions:

• Image and quality-check laptops, desktops, and virtual desktop infrastructure (VDI) to ensure proper operation and software installation.
• Perform physical and application configuration of invoice and report printers, including Zebra and Canon models.
• Install and configure hardware and software on user devices and servers.
• Troubleshoot desktop, laptop, and end-user hardware/software issues.
• Bench test refurbished devices such as PCs, monitors, switches, and phones.
• Configure and deploy card readers and other peripheral devices.
• Create and manage user access accounts and permissions.
• Perform server hardware configuration and support deployment readiness.
• Utilize PowerShell to support automation and streamline configuration processes.
• Unpackage, prepare, and coordinate hardware devices for shipment.
• Support Azure Virtual Desktop (AVD) and Vision deployments, including QA, staging, and printer tagging.
• Troubleshoot and resolve printer issues during and after deployments, including remote support and reconfiguration.
• Assist with SCCM collections and software package deployments, ensuring successful installation and resolving any failures.
• Serve as a subject matter expert (SME) for Zebra and Canon printers, workstations, and peripheral devices during deployment validation.
• Respond to ServiceNow tickets to resolve hardware, software, and access-related issues.
• Document processes, configurations, and troubleshooting steps accurately.
• Contribute to continuous improvement initiatives.

Job Qualification Requirements:

• 1-3 years of related experience
• Excellent communication written and verbal skills
• CompTIA A+ or comparable experience
• Working knowledge of Windows and Mac operating systems
• Working knowledge of common desktop applications
• Working knowledge of invoice and report printers
• Strong knowledge of desktop and laptop computer hardware
• Knowledge of Autopilot and JAMF is a plus
• Knowledge of PowerShell use is a plus
• Ability to work full time
• Occasional travel (Locally – up to 25%)
• Dependable transportation for traveling to client site
• Ability to multi-task

Physical Demands:

• Lifting or carrying up to 40 lbs
• Standing for long periods of time
• Time spent in low postures (crouching, stooping, kneeling, bending)
• Climbing (ramps, stairs, or ladders)
• Sit at a computer for 8 hours per day
• Keyboarding for 8 hours per day
• Reaching Overhead
• Near Vision (working with small objects or reading small print)
• Speaking (communicating information to clients / coworkers)

Job Location: Phoenix, AZ

Working Hours: Monday – Friday - Shift will be between the hours of 7 AM and 6 PM AZ

Benefits

• Insurance: Health Insurance, Vision, Dental, and Life Insurance
• On-site fitness center at the main office
• PTO and Holidays: 80 hours of PTO accrual first year, Paid Holidays
• Retirement: 401K Plan
• Job Type: Full-time

*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.