Street Team Member

Job Description

Job Description

Description:

Street Team Member

Location: Center Court Pickleball – Shea (Scottsdale, AZ)

Department: Member Services

Reports To: Director of Club Operations and Performance

FLSA Status: Non-Exempt

Employment Type: Part-Time / Hourly

Available Shifts: Morning: 7:00 AM – 11:00 AM | Afternoon: 4:00 PM – 8:00 PM

PURPOSE

The Street Team Representative is the face of Center Court Pickleball in the community. As we open our new Shea location, this role is central to our grassroots launch strategy — getting in front of local businesses, residents, and daily foot traffic to build awareness, spark conversations, and convert interest into active memberships. Street Team Representatives carry the CCP brand into the neighborhood, creating excitement around our opening and making every interaction an opportunity to grow our community.

PRODUCT

Street Team Representatives are deployed at local businesses and high-traffic community areas surrounding the Shea location during targeted morning and afternoon shifts. Team Members proactively stop and engage all foot traffic, introduce passersby to Center Court Pickleball, and direct interested individuals to sign up on-site via tablet or through the CCP website using a QR code. This is a high-energy, people-first role requiring confidence approaching strangers, genuine enthusiasm for the CCP brand, and the ability to operate independently in an outdoor environment.

Street Team Representatives are responsible for the following:

• Visiting local businesses and surrounding community areas to promote CCP and the Shea grand opening

• Engaging with all foot traffic and proactively initiating conversations about the club — do not wait for people to approach

• Promoting memberships, pre-sale offers, and club amenities

• Directing prospective members to the CCP website and assisting with sign-ups via QR code or tablet

• Encouraging prospective members to tour or visit the club in person

• Working outdoor promotional tables and activation stations

• Sign flipping and roadside visibility marketing

• Setting up and taking down tables, tents, balloons, signs, and promotional materials

• Operating helium equipment for balloon displays

• Placing and retrieving A-frame signs at approved locations before and after each shift

• Distributing flyers, promotional materials, and QR code cards

• Supporting grand opening events and marketing activations

• Representing CCP with professionalism, positivity, and energy at all times

PROCESS

Community Outreach & Engagement

• Visit local businesses, shops, restaurants, and retail corridors in the Shea area to introduce CCP and our membership offerings

• Proactively approach and stop all pedestrians and passersby — do not wait for interest to come to you

• Deliver a clear, compelling overview of CCP in 60 seconds or less; adapt messaging based on the audience

• Speak confidently about CCP’s facilities, courts, fitness offerings, and the unique value of the Shea location

• Leave behind flyers, promotional materials, and QR code cards at willing businesses for continued awareness

• Build rapport with business owners and managers to establish ongoing community relationships on behalf of CCP

Membership Sales & Lead Conversion

• Guide interested individuals through the membership sign-up process on-site using a CCP-provided tablet

• Direct prospects to the CCP website by presenting a QR code for easy access on their own device; assist prospects of all ages and tech comfort levels

• Clearly communicate current membership tiers, pricing, promotions, and the Shea grand opening timeline

• Collect lead information from prospects not ready to sign up immediately and submit to the Director of Club Operations and Performance

• Track all sign-ups, QR interactions, business visits, and leads captured each shift using the provided log

Event & Setup Procedures

• Properly set up and break down folding tables, chairs, tents, signage, and balloon displays at outreach locations

• Place A-frame sidewalk signs at designated high-visibility corners before each shift and retrieve at shift’s end

• Inflate balloons using a helium tank per safe handling procedures; arrange displays to attract attention at activation sites

• Flip and rotate promotional signs in high-traffic areas to maximize visibility throughout the shift

• Ensure all materials align with CCP branding standards

• Safely transport and manage outreach materials and equipment to and from the facility

Operational Expectations

• Arrive on time and fully prepared for the scheduled shift (7:00 AM or 4:00 PM)

• Wear approved CCP-branded attire and maintain a professional, high-energy appearance at all times

• Maintain organization and cleanliness of outreach materials throughout the shift

• Return all equipment and supplies properly after each shift; report any damage or missing items

• Follow all safety procedures while working outdoors and near roadways

Shift Schedule

Two defined shifts are available. Team Members may be assigned to one or both shifts based on availability and business need:

Morning Shift: 7:00 AM – 11:00 AM

Business district outreach, local shops, morning foot traffic, pre-work and commuter engagement

Afternoon Shift: 4:00 PM – 8:00 PM

After-work foot traffic, evening retail, restaurant corridors, neighborhood activations

Weekend availability is strongly preferred. Schedule is set weekly based on campaign needs and grand opening priorities.

PERFORMANCE

Success in this role will be measured by the following key performance indicators each shift:

• Number of new memberships signed up on-site (tablet or QR code)

• Number of qualified leads captured and submitted

• Number of local businesses visited and documented per shift

• Number of community interactions and conversations initiated

• Accuracy and completeness of daily shift tracking logs

• Proper setup, operation, and breakdown of all outreach equipment

• Reliability, punctuality, and full completion of assigned shift hours

• Professionalism, energy level, and brand consistency in the field

• Team collaboration and communication with the Director of Club Operations and Marketing Manager

Performance expectations include:

• Maintaining a high-energy, outgoing approach throughout the full shift — a passive or wait-and-see attitude is not consistent with this role

• Comfortably engaging large volumes of foot traffic and converting conversations into leads or sign-ups

• Consistently creating positive first impressions of CCP in the community

• Actively promoting the CCP brand and culture in every interaction

Performance will be reviewed on a rolling basis by the Director of Club Operations and Performance.

PEOPLE

Works Closely With

• Director of Club Operations and Performance Primarily supervisor; sets shift schedules, reviews performance, and manages field operations

• Company Marketing Manager — coordinates campaign materials, QR codes, promotional content, and activation strategy

• Director of Membership Sales — tracks lead conversions and sign-up outcomes; provides membership product knowledge

• Outgoing, confident, and genuinely comfortable approaching and speaking with strangers in public

• Strong verbal communication skills; able to deliver a clear, compelling pitch in 60 seconds or less

• Comfortable operating a tablet and navigating a membership sign-up portal; able to assist prospects in real time

• Familiar with QR codes and able to walk prospects through their use regardless of tech comfort level

• Self-motivated and able to maintain high energy and productivity throughout the full shift without direct supervision

• Able to work outdoors for extended periods in Arizona weather; sun protection and water provided

• Able to stand, walk, and lift event materials (up to 40 lbs.) for the full 4-hour shift

• Reliable transportation preferred

• High school diploma or equivalent required

• Prior experience in sales, customer service, brand ambassador, promotional, or community outreach roles preferred

• Experience in fitness, sports, or recreation industries a plus