Back to Jobs

Service Desk Technician - Bilingual Spanish/English (TIER 1)

Logicalis, Inc.
Tempe, AZ
Summary

*This position requires candidates to be proficient in English and Spanish*

Provides support via phone, e-mail and chat for various PC hardware and software applications.

Essential Duties and Responsibilities
  • Provides support via phone, e-mail and chat to employees of corporate clients.


  • Assists users in troubleshooting Outlook.


  • Provides support for Microsoft Operating Systems (Windows7, Windows 10).


  • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).


  • Provides support for mobile devices including configuration and email sync.


  • Handles 50-60 issues per day efficiently and appropriately.


  • Maintains regular and punctual attendance.


  • Utilizes Active Directory database to reset network passwords.


  • Assists users in adding and changing network printers.


  • Provides technical support for VPN connectivity issues.


  • Controls user's computers utilizing remote access tools.


  • Troubleshoots remote access connectivity problems.


  • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.


  • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

  • Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certifications

Equivalent combination accepted.

Education
  • Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
  • 1 year experience in call center or service desk environment.


  • Knowledge of various PC hardware and software applications including:
- Operating Systems: Windows 7, Windows 10

- Office 365 Support

- User creations/terminations (tasks/requests)

- End-user self-service tools

- Cloud support - multiple device data syncing

- ServiceNow or other ticketing systems

- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.

- Internet Service Provider (ISP), Cable Modem, and Internet Support.
  • Effective troubleshooting and documentation skills


  • Experience navigating a knowledgebase


  • Proficient use of Microsoft Office applications.
Certifications
  • None
Other Skills and Abilities
  • Strong technical and client interaction skills.


  • Self-starter with excellent organizational, administrative and interpersonal skills.


  • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.


  • Excellent oral, written, technical, and business communication skills.


  • Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements

To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks

Physical Demands

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

Hourly Compensation Range: $16/hr to $18/hr
Posted 2026-07-05

Recommended Jobs

Transportation Attendant

Amphitheater Public Schools
Tucson, AZ

Job Description Job Description Supervises and assists students under the direction of the bus driver. Operates specialized and adaptive equipment for students being transported in District vehic…

View Details
Posted 2026-05-02

Structural Engineer Project Manager

Bradley & Associates
Scottsdale, AZ

Job Description Job Description Arizona based specialty structural engineering firm is looking for a Structural Project Manager that has obtained their P.E. license to join and manage projects fr…

View Details
Posted 2026-03-19

Summer Swim Instructor

Kidtastics
Phoenix, AZ

Job Description Job Description Salary: $16-$30 Kidtastics in Phoenix, AZ is looking for one swim instructor to join our 19 person strong team. Our ideal candidate is self-driven, motivated, an…

View Details
Posted 2026-05-30

National Strategic Account Executive

Cranial Technologies
Tempe, AZ

Job Description Job Description We are seeking a National Strategic Account Executive to drive new business growth and expand access to DOC Band® and EarWell® across Integrated Delivery Networks …

View Details
Posted 2026-06-23

Hospice RN - Part Time/PRN

Desert Valley Hospice and Palliative Care
Phoenix, AZ

Job Description Job Description Apply here:  -480c-4397-9b5d-2a4d7854d67c Hospice RN, Part Time / PRN DUTIES AND RESPONSIBILITIES: Apply specific criteria for admission and re-certificat…

View Details
Posted 2026-06-29

F-16 Aggressor Instructor Pilot

Top Aces Corp
Arizona

Job Description Job Description F-16 Adversary Instructor Pilot (IP) involves mission planning, briefing, flying, and debriefing adversary air support missions. As an experienced F-16 Instructor …

View Details
Posted 2026-06-23

Drainage Project Engineer

TYPSA INC
Phoenix, AZ

Job Description Job Description We are currently seeking resumes from qualified, responsible, self-sufficient, energetic Drainage Project Engineers for our Phoenix, Arizona office. The ideal cand…

View Details
Posted 2026-06-25

Class A Driver Job

Tenten Logistics
San Tan Valley, AZ

Class A Driver Job Consistent weekly multi drop loads to Texas, single drop load to Arizona. Loads every Monday. Pays weekly. Reefer experience necessary. Pay: 1200 N/A How to apply for this Dr…

View Details
Posted 2026-06-05

Preschool Lead Teacher- Carefree, AZ

Busy Bees
Phoenix, AZ

Job Description Job Description Center: Job Type: Full-Time, Part-Time No evenings or weekends! Build your career in the early childhood education field and become a valued member of …

View Details
Posted 2026-06-17

Servicio de limpieza de departamentos y

GigNGo
Phoenix, AZ

I need servicio de limpieza de departamentos y casas vacias Location: Phoenix, AZ. Pay: $150-$300. Part-time, flexible gig posted by a local resident on GigNGo. Get hired directly and keep 100% —…

View Details
Posted 2026-06-22