Field Service Engineer

Job Description

Job Description

About the Role:

We are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for ensuring the proper functioning of our equipment and systems at customer sites. Your main objective will be to provide preventive maintenance, troubleshoot and repair any issues that arise, and ensure customer satisfaction. You will be working closely with our customers to understand their needs and provide them with the best possible solutions. Your work will directly impact the success of our company and the satisfaction of our customers.

OVERVIEW

Position: Field Service Engineer

Direct superior(s): Regional Support Manager (US), Weibel Equipment, Inc.

Function: Skilled

Organizational Level: 3

Department: AFM

Weekly working time: Full time

Managerial responsibilities: None

Edition valid from: 12-01-2025

Replaces edition: 01-01-2024

MAJOR TASKS AND RESPONSIBILITIES

• Support for Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) and the associated activities, such as pre-FAT, installation, system testing, pre-SAT, project meetings, reporting, document editing, etc.
• All types of service delivery (e.g. preventative and corrective maintenance), on-site at customer location and at Weibel.
• Operational and Maintenance Training to customer personnel.
• Carry out root cause analysis on equipment failures and recommend corrective actions
• Direct customer contact; in-person, by telephone and electronic communication.
• The position can include extensive travel for field assignments (typically 100-150 business travel days per year).

Tasks and processes (not prioritized)

• Support Acceptance Test Manager
• Support planning and performing FAT and SAT, including associated documentation such as Acceptance Test Plans, FAT Protocol, SAT Protocol.
• Customer support. In person, by telephone and electronic communication
• Incident handling and repair, in field or at Weibel, including:
  1. Failure analysis
  2. Repair
  3. Testing
  4. Documentation and reporting
• Maintenance, in field or at Weibel.
• Upgrades, in field or at Weibel.
• Training classes, in field or at Weibel.
• Mission support, in the field or from Weibel.
• Installation and commissioning
• Administration as documentation and reporting, ERP entries, etc.
• Participation in project groups

EMPOWERMENT

Decisions Made by Employee

• Planning and prioritization of assigned tasks
• On-the-spot field decisions and problem solving not having impact on contractual status

Decisions to be approved by manager

• Decision with impact on contractual status
• Travel
• Purchases
• Task/location assignments

RELATIONSHIPS ( persons and/or groups that are critical for cooperation and communication )

• External: Customer and business partners (agents, system integrators, vendors, associations, etc.)
• Internal: PRJ (projects), TEC (development/engineering), OPS (production), Sales, BD (business development)

COMPETENCIES (prerequisites for having success in the employment; skills, experience and attitudes )

Education:

• Technical education at minimum-level associate’s degree ( two-year technical college degree or equivalent )
• Technical, electronic craftsman education or radar operator education combined with technical (electronics) aptitude

Trade/technical competencies and experience including managerial competencies ( if applicable ):

• Deep insight into electronic technology and usage
• Experience with radar technology, preferred not required

Personal competencies:

The position requires a high level of self-drive and ability to handle unforeseen issues autonomously. Requires competence as trainer/presenter, a likable character, and the ability to bond easily with customer representatives with the understanding and capability to work with different geographical cultures.

Further requirements:

• Result-oriented
• Customer satisfaction focus
• Orderly and structures in work
• Analytical
• Detail-oriented
• String drive and energy
• Self-motivating
• Autonomous whilst observing organizational requirements
• Strong communicator
• Relationship builder
• Flexible with working time

IT and languages:

• English at professional level (oral and written)