Client Care Lead

Job Description

Job Description

AJF Inspections is a full-service Certified Home, Commercial, and Sewer Line Inspection Company, proudly serving the valley since 1996. With an impressive legacy of over 80 years of combined inspection experience, we are committed to providing our customers with peace of mind by delivering comprehensive inspection services and educating them on potential issues with their prospective properties.

AJF Inspections is seeking a self-driven, dynamic, and organized individual to join our team as a Scheduling Team Lead. The Scheduling Team Lead will play a crucial role in coordinating inspection appointments, managing the scheduling team, and ensuring efficient and timely service delivery to our valued customers.

Key Responsibilities

• Handle escalated calls to ensure proper and efficient resolution of customer concerns.
• Lead and supervise the scheduling team to ensure smooth operation and excellent customer service.
• Coordinate the assignment of inspectors to optimize schedules for maximum efficiency.
• Liaise with clients to provide exceptional customer support.
• Oversee the maintenance of accurate records of appointments, inspections, and customer communications using our scheduling software.
• Monitor team performance, provide coaching and training as needed, and implement strategies to improve productivity and service quality.
• Collaborate with other departments to streamline processes, resolve scheduling conflicts, and enhance overall operational effectiveness.
• Stay updated on industry trends, regulations, and best practices to ensure compliance and uphold the company's reputation for excellence.

Qualifications & Skills

• Bachelor's degree or equivalent practical experience preferred.
• Previous experience in scheduling, sales-oriented customer service, or related field required.
• Exceptional organizational and time management abilities, with keen attention to detail.
• Proficiency in using scheduling software and other relevant tools.
• Strong leadership skills with the ability to motivate and inspire team members.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Effectively prioritize tasks, maintain focus, and work autonomously to achieve objectives.

Preferred Qualifications

• Knowledge of home and commercial property inspections is a plus.
• Prior call center experience and familiarity with key metrics are a plus.

Work Environment

• This role is onsite at AJF Inspections - 14201 North Hayden Road, Suite A4, Scottsdale, AZ 85260.
• This position requires availability for rotational weekend shifts as needed.

At AJF Inspections, we offer a supportive and collaborative work environment where your contributions are valued and recognized. As a member of our team, you'll have the opportunity to make a meaningful impact while advancing your career in the home inspection industry.

If you're passionate about delivering exceptional customer service and leading a team to success, we invite you to apply for the Scheduling Team Lead position today.