Field Service Manager

WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today!

Schedule : Mon-Fri
Location : Open to candidates in Pflugerville, TX, Chandler AZ, and Hillsboro OR
Travel: Must be able to travel locally
Position Type : Full Time
Benefits: This position is eligible for WGNSTAR’s full benefits package, including Medical, Dental, Vision, and 401(k). Additional benefits are listed at the end of this posting.

Principal Duties and Responsibilities

• Responsible for contributing to site management initiatives and ensuring that the expertise and resources of the organization are available to support any agreed initiatives.
• Point of contact for customer, responsible for coordinating all account activity and support. Responsible for the overall leadership & management of operations on-site.
• Report on performance KPI’s and metrics to Customer & WGNSTAR.
• Technical mentoring to Operations teams
• Drive high standards to achieve quality, safety and operational excellence.
• Coordinate and participate in site meetings between the business teams and customer.
• Actively seek out and pursue business development opportunities with new and existing customers.
• Represent WGNSTAR planning, operational & business development meetings.
• Management, supervision, coordination and monitoring of employee and team performance.
• Manage the finance of operations and control cost.
• Ensure the Health and Safety of staff/contractors working under WGNSTAR direction is of the highest standard.
• Plan and take action to protect Company & Customer assets, reputation and ensure business continuity.

Requirements:

• 5+ yrs experience in a management role, preferably in the semiconductor industry
• 3+ yrs experience in the semiconductor industry
• Customer friendly, presentable, and personable as a Company Representative
• IT proficient with ability to write clear, coherent, concise and professional e mails/letters/presentations
• Customer/market knowledge
• Leadership, coaching and mentoring.
• Demonstrated communication and organizational skills
• Strong interpersonal skills
• Fluency in English - Spoken & Written

Physical Effort/Activities : On a continuous basis will work in an office environment, sit at desk for a long period of time, intermittently answer telephone and use a computer to communicate. On an occasional basis in the performance of duties, may be required to walk, stand, and lift up to 50 pounds. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Additional Benefits: Paid Vacation, Select Holidays, Overtime Opportunities, On-site Facilities & Career Development Opportunities.

The people who thrive most at WGNSTAR are those individuals who perform well in a team environment, enjoy interacting and engaging with several different stakeholders, and adapt quickly to changing environments, while leveraging their skills, quality, and knowledge to drive themselves and their teams towards continuous improvement and success.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

This position is not eligible for visa sponsorship.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.