Training & Development Manager

PRO EM National Event Services
Phoenix, AZ

The Training & Development Manager coordinates employee’s training, including, compliance, new hire orientations and on boarding,

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

  • Work with Operations, Event Resources and Administration Managers to schedule training classes, new employee orientations and on boarding classes as needed.
  • Onboard and train new employees to effectively and successfully perform their job.
  • Develop engaging courses to support independent and sustainable learning.
  • Communicate ongoing transformation efforts and updates to organization in order to instill accountability and support.
  • Build rapport and trust across organization to positively influence the change acceptance process.
  • Develop and implement new training programs which offer solutions to business and operational challenges.
  • Continuously evaluate all training materials to ensure they are up to date and utilized effectively.
  • Develop and implement system to report training attendance and grades.
  • Deliver all training content which supports the organization’s functional and organizational objectives.
  • Ensure a full understanding of the company’s policies, procedures, and safety initiatives in order to support the organization’s training program.
  • Assist and contribute in company safety initiatives.

JOB QUALIFICATIONS AND SKILLS:

  • Minimum 3 years of experience as a trainer.
  • Certification or education in training/presentation skills and training material creation.
  • Ability to actively engage a group of people for extended periods of time.
  • Ability to transfer knowledge successfully and provide clear direction and explanations.
  • Ability to maintain composure and professionalism in a fast paced environment.
  • Ability to attend continuing education and training, and attend regularly scheduled meetings.
  • Must have the interpersonal skills necessary to communicate effectively with all members of the organization.
  • Must have excellent customer service skills and possess the ability to perform each essential duty with strong attention to detail.
  • Must be proficient in MS Word, Excel, and PowerPoint.
  • Bilingual Spanish verbal and written communication is a plus.

ADDITIONAL COMPANY INFORMATION

This is a full-time position with a benefits package including medical, dental, vision, PTO, paid holidays and 401(k).

Employee safety training and continuing education based on regulations, trends, new processes and recommendations.

Posted 2025-07-31

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