Automotive Service Advisor

A Day in the Life:

Schedule varying Mon-Fri 4:00am to 7:00pm and Sat-Sun 4:00am to 5:00pm

The hourly rate for this opportunity is $22/hr

What You’ll Do:

• Ensure vendors are performing requested repairs at agreed upon pricing.
• Reviewing a wide range of vehicle repair requests.
• Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, warranty work covered by OEM.
• Handle repair disputes with national account vendors.
• Validating parts pricing and labor times.
• Guarantee vehicle repairs adhere to company policies and address safety concerns.
• Efficiently drive down vendor cycle time to minimize out of service days.
• Handle phone calls related to vehicles experiencing extensive down time.
• Adhere to goal setting metrics for all job functions.
• Review vehicle repairs.
• Handle phone calls, emails, and chats.
• Working behind a desk.
• Available to flexible schedule to support business needs that may require working weekends based on seniority shift bid.

What We’re Looking For:

• Highschool Diploma or GED.
• 3 years of previous vehicle maintenance experience.
• Minimum of 4 ASE certifications related to job scope.
• Ability to work remote.
• Fleet experience preferred.
• Automotive vehicle repair background.
• Ability to multitask.
• Negotiation.
• Computer literate.
• Customer service.
• Experience with labor guides.

What You’ll Get:

• Remote Work.
• Up to 40% off the base rate of any standard Hertz rental including Friends and Family.
• Paid Time Off.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more.