Customer Service Equipment Representative
National Calibration is a leading calibration laboratory dedicated to providing accurate and reliable calibration services to a diverse range of industries. We are committed to excellence in customer service and are seeking a motivated and detail-oriented Customer Service Representative to join our team.
Job Summary:
The Customer Service Representative will be the primary point of contact for our clients, ensuring a smooth and efficient experience from equipment receipt to shipment. This role requires excellent communication skills, strong organizational abilities, and a commitment to providing exceptional customer service .
Responsibilities:
Equipment Logging: Accurately log incoming equipment into our tracking system, ensuring all necessary information is captured.
Equipment Receiving: Receive and inspect incoming equipment, verifying completeness and noting any discrepancies.
Equipment Checkout: Manage equipment checkout and return processes for clients, maintaining accurate records.
Client Communication:
Respond to client inquiries via phone and email in a timely and professional manner.
Provide updates on equipment status and calibration progress.
Proactively communicate with clients regarding any issues or delays.
Phone Support: Answer incoming calls, provide information and direct calls to the appropriate personnel .
Administrative Support: Maintain accurate records, file documents, and perform other administrative tasks as needed.
Qualifications:
High school diploma or equivalent required
Proven experience in a customer service role, preferably in a technical or industrial setting .
Excellent communication and interpersonal skills, both written and verbal.
Strong organizational and time management skills .
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) .
Ability to learn and utilize specialized software and tracking systems.
Detail-oriented with a high degree of accuracy.
Ability to work independently and as part of a team.
Ability to lift and move packages, up to a certain weight.
Preferred Qualifications:
Experience in a calibration laboratory or related industry.
Knowledge of shipping and receiving procedures.
Familiarity with quality management systems.
Benefits:
Competitive salary
Comprehensive benefits package (health, dental, vision, 401k )
Paid time off
Opportunities for professional development
National Calibration is an equal opportunity employer and values diversity. We encourage all qualified candidates to apply.
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