Office Manager

Job Description

Job Description

Senior Helpers of Central Phoenix Office Manager

Location: Central Phoenix, AZ
Job Type: Full-Time
Salary: $20 - $22 per hour
Reports To: Owner / Executive Director

About Us

Senior Helpers of Central Phoenix is committed to helping seniors remain safe, independent, and comfortable in the place they call home. We provide compassionate, dependable, and personalized in-home care while building meaningful relationships with our clients, their families, and our caregivers. As we continue to grow, we are looking for an organized, compassionate, and motivated Office Manager to help lead our daily operations and support our mission of delivering exceptional care.

Position Summary

The Office Manager plays a critical leadership role in the success of our agency. This individual will oversee the daily operations of the office, support caregiver recruitment and scheduling, maintain compliance, coordinate administrative functions, and ensure outstanding service for our clients and caregivers.The ideal candidate is highly organized, detail-oriented, solutions-driven, and enjoys working in a fast-paced environment where every day is different.

Key Responsibilities

• Oversee the day-to-day operations of the office.

• Maintain organized electronic and physical records.

• Ensure office procedures and workflows are followed efficiently.

• Coordinate office supplies, equipment, and administrative needs.

• Assist ownership with operational planning and special projects.

• Serve as a primary point of contact for prospective and current clients.

• Answer incoming calls professionally and respond to client inquiries.

• Coordinate client consultations and service start dates.

• Prepare client welcome packets and maintain client files.

• Build strong relationships with clients and their families while ensuring exceptional customer service.

• Coordinate caregiver recruitment, interviewing, hiring, and onboarding.

• Prepare new hire paperwork and maintain employee records.

• Assist with orientation, training, and compliance tracking.

• Support caregiver engagement, recognition, and retention initiatives.

• Maintain confidentiality of employee information.

• Coordinate caregiver schedules based on client needs and caregiver availability.

• Respond quickly to scheduling changes, emergencies, and call-offs.

• Communicate schedule updates with caregivers and clients.

• Ensure continuity of care while maximizing scheduling efficiency.

• Review and reconcile caregiver timesheets.

• Assist with payroll processing and billing functions.

• Prepare invoices and maintain accurate financial records.

• Track documentation and ensure timely completion of administrative tasks.

• Maintain accurate client and caregiver documentation.

• Ensure compliance with company policies, HIPAA, and applicable state regulations.

• Support audits and quality assurance initiatives.

• Identify opportunities to improve office processes and client satisfaction.

• Assist with local marketing efforts and community events.

• Build relationships with referral sources and community partners.

• Support lead management and business development activities.

• Represent Senior Helpers professionally within the community.

• Minimum of 2 years of office management, operations, or administrative experience.

• Excellent organizational and multitasking skills.

• Strong written and verbal communication skills.

• Outstanding customer service and interpersonal abilities.

• Proficiency with Microsoft Office (Word, Excel, Outlook).

• Ability to prioritize tasks and work independently in a fast-paced environment.

• Professional, dependable, and detail-oriented.

• Valid driver's license and reliable transportation.

• Experience in home care, healthcare, senior services, or a related field.

• Experience with caregiver scheduling or workforce management.

• Knowledge of payroll, billing, and HR processes.

• Bachelor's degree or equivalent professional experience.

We believe our employees are our greatest asset. When you join our team, you'll have the opportunity to make a meaningful difference in the lives of seniors while growing your career with one of the nation's leading home care organizations.

We offer:

• Competitive pay: $20.00–$22.00 per hour, depending on experience

• Paid Time Off (PTO)

• Opportunities for professional growth and advancement

• Supportive and collaborative team environment

• Ongoing training and development

• A rewarding career serving the Central Phoenix community

Equal Opportunity Employer

Senior Helpers of Central Phoenix is an independently owned and operated franchise of Senior Helpers®. We are an Equal Opportunity Employer and are committed to creating an inclusive workplace where all employees are treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable federal, state, or local law.

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