Dental Treatment Coordinator

Job Description

Job Description

The Treatment Coordinator is the primary advocate for our patients' oral health journeys. Your mission is to ensure patients fully understand their diagnosed treatment, feel comfortable with the clinical "why," and find a financial pathway to say "yes" to care. You are responsible for managing the transition from the exam chair to the treatment schedule.

Key Responsibilities

• Case Presentation: Conduct private consultations to explain clinical findings using intraoral photos and digital X-rays in layman’s terms.
• Financial Planning: Present transparent cost estimates, explain insurance coverage, and offer third-party financing options (e.g., CareCredit).
• Insurance Navigation: Verify benefits and obtain pre-authorizations to provide patients with "no-surprise" out-of-pocket estimates.
• Follow-up Management: Maintain a "Pending Treatment" pipeline, reaching out to patients who haven't yet committed to their care plans.
• Scheduling: Coordinate complex, multi-visit cases to ensure efficient use of the doctor’s production time.
• Patient Experience: Act as the primary point of contact for patient questions regarding their treatment plan or billing.

Required Skills & Qualifications

• Experience: Minimum 2+ years in a dental office (Front Office or Dental Assisting preferred).
• Communication: Exceptional verbal and written skills; ability to discuss large financial investments with confidence and tact.
• Technical Savvy: Proficiency with dental software - Open Dental.
• Education: High School Diploma required

The "Ideal Candidate" Traits

We are looking for a "people person" who doesn't shy away from discussing money. You should be able to read a room, sense a patient’s hesitation, and address their concerns with empathy rather than pressure.

Performance Metrics (KPIs)

• Case Acceptance Rate: Percentage of presented treatment plans that are scheduled.
• Production Goals: Meeting monthly practice production targets.
• Pre-collection: Ensuring a high percentage of the patient’s portion is collected at or before the time of service.

Your hours: Monday 7:20am - 3pm, Tuesday - Thursday 7:20am - 5pm. CLOSED FRIDAYS.

Dress code: Business to business casual, jean are acceptable on Thursdays.

We are a two Dr practice with two Hygienists. We specialize in general dentistry with a love for Cosmetic work!

Our Core Values:

• Excellence: Precise, functional dentistry and handcrafted veneers backed by clear, plain-language explanations. We show up polished and prepared, stay off our phones, run on time, and explain things simply - because details and consistency are “done right.”
• Personalized Care: Every plan fits the person - their goals, pace, comfort, and budget. We stay present, listen first, and offer options that match the person - so patients and staff feel respected and in control.
• Radical Honesty: Transparent pricing, practical treatment, clear timelines, and pro-collaboration handoffs. We speak directly and respectfully, address issues early, own mistakes, and hand off clearly - no gossip, no side conversations.
• Five-Star Community: We create raving fans: patients, team, and local partners who proudly recommend us. We protect the patient and team experience by showing up ready, helping without being asked, assuming good intent, and keeping the office running smoothly together.