SERVICE TECHNICIAN

Job Description

Job Description

General Description: Responsible for responding to requests for estimates and proposals

as directed by the Service Manager, or as necessary for current clients. This position participates in the

development of new service sale opportunities and the ongoing growth of existing customers.

The project manager will be required to use his or her experience, sound judgement and initiative

to successfully meet the Service Department objectives and revenue goals. You will manage your projects

in a matter that exceeds our customers’ expectations and ensure that our work adheres to all company

safety policies and OSHA mandated requirements. This position reports directly to the Service Department

manager.

Note: Always, in all circumstances and situations we desire all our personnel to live, breathe

believe in Reynolds Electric vision, which is guided by our mission statement, value

statement, and the core values that we stand by. May these guide you as a moral compass

in all facets as a part of the Reynolds Electric team. (Separate attachment)

Duties: Ability to identify, qualify and close sales opportunities within multiple markets as

assigned, directed, or pursued.

* Follow leads, and present to the Service Manager.

* Create new leads when opportunities present itself.

* Establishes key strategic partner relationships.

* Promote the company as much as possible.

* Upsell the client if possible, and within moral reasoning.

Responsible for coordination of all the parts and pieces of each project:

* Phone contact

* Site contact

* Account management

* Proposals

* Change orders

* Contracts

* warrantee's

Put electrical estimates together from construction drawings, sketches and job walks.

* Get proper pricing for fixture packages, gear packages or any other specialty

pricing as per each specific job.

* Provide summaries, bid summaries, all quoted items and updated pricing as needed.

* Put together proposals based on scope of work.

* Review estimates briefly one last time before sending off.

* Make sure all of your inclusions and exclusions are correct.

* The ability to provide budgetary numbers.

Manage project from start to finish

* Supply technician with all information needed for a successful build of the project.

** preconstruction meeting and/or layout of the job before the tech is to do the work.

* Ability to work effectively managing multiple jobs with multiple priorities.

* Go through contract (if applicable) and check for discrepancies before bringing to the

Service manager for a signature.

* Negotiate and resolve all customer concerns

* Price any additional change orders

* Do monthly billings on time in coordination with your specified general contractor

* Manage materials spent, and labor hours used on project throughout duration of project.

* Work with the superintendent/pm/owner/client etc with any labor concerns that

specifically impact your job.

* Work with the client in meeting the job schedule.

* Attend job site meetings as necessary if necessary.

* Provide coaching/counseling to techs.

** Listen to needs/concerns/complaints of foreman and field employees and report.

* Manage materials spent, and labor hours used on project throughout duration of project.

* Work with the superintendent with any labor concerns that specifically impact your job.

and bring up to the Service manager.

* Schedule all deliveries for each specific job. Always first attempt to have all materials

delivered to the jobsite and NOT the shop.

Keeping relationships with clients is of utmost importance.

* Always return calls same day the message is left.

* Follow up any important information via email for a paper trail to cover yourself.

* Take out to lunch periodically.

* Make it a personal relationship, become good friends with your clients.

Present any concerns of safety, insubordination, theft, or any other issues with techs,

subcontractors, superintendent, or any other employee with the Service Manager

immediately.

Adherence to company policies and procedures as required for service work.

Necessary skills and abilities:

* 10 yrs skill and knowledge of project management in the electrical field. A construction

or electrical degree is desired but not required.

* The ability to use the Estimating software system and bid projects.

* Being a salesman to always be on the hunt for new work and sales.

* Proper dress code and maintenance of self as per company handbook.

* Strong computer skills and at least the use of Excel, word, adobe acrobat, zip files, etc.

* Proper professional communication with ALL persons

* Learn the Tom Pop system and can properly budget jobs.

* Maintain a positive attitude towards all situations, work on solutions rather than

focusing on problems.

* Good filing system of all work; be able to have a "paper trail" to cover yourself for any

unforeseen situations.