Global Security - Technical Security Analyst

Job Description

Join our team to protect the firm's employees and assets throughout North America.

As a Technical Security Analyst within Global Security, you will deliver alarm monitoring training while supporting other technical security functions. This position is designed to deliver alarm monitoring training while supporting other technical security functions. The Technical Security Analyst will assist with training coordination, material maintenance, and operational support, fostering a collaborative environment and ensuring resources are current and accessible.

Job Responsibilities

• Lead the training of all new hires, primarily in alarm monitoring, and provide cross-training in other technical security areas as needed.

• Schedule and organize training sessions, ensuring trainers and trainees are prepared.

• Maintain and update training materials, job aids, videos, lesson plans, and Confluence documentation.

• Ensure all documentation for alarm monitoring and other areas is accurate and up to date.

• Act as a resource for team leads and operators, providing guidance, answering questions, and supporting daily operations.

• Assist trainers and operators as needed, stepping in to cover duties and maintain operational proficiency.

• Conduct regular check-ins with trainees to gather feedback and monitor progress.

• Assist with training feedback surveys and knowledge assessments, including grading and distribution.

• Prepare and send weekly training summaries to management, and distribute newsletters and policy/procedure updates as directed.

• Adjust work hours as needed to accommodate training and support responsibilities.

Required Qualifications, Capabilities, and Skills:

• Strong written and verbal communication skills

• Ability to provide and receive constructive feedback

• Flexibility and adaptability in a dynamic environment

• Innovative mindset with initiative to improve training and processes

• Reliability and integrity; able to work independently and as part of a team

• Strong organizational skills

• Broad understanding of technical security roles, topics, and equipment

• Proactively seeks opportunities to grow and take on new responsibilities

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.