ConvergeProsperity - Head of Product, Insurance Growth Suite (Senior Manager) - Innovation_Delivery_Transformation

The team

As part of the ConvergeProsperity Insurance Growth Suite team, you will work with insurance clients, the Deloitte product team, and the Deloitte sales/delivery teams. Through your client-facing efforts, you toe the line between client needs and product capabilities. You will work closely with the Deloitte sales/delivery leaders to shape enablement efforts and drive product-market fit. You will also work closely with the product teams to ensure that client feedback shapes the future roadmap.

Recruiting for this role ends on 5/22/2026.

Work you'll do

Are you looking for a unique opportunity with both start-up spirit AND enterprise strength? Deloitte's ConvergeProsperity business offers both! We are looking for a talented individual with an innovative mindset to join the ConvergeProsperity team in our mission to develop differentiated financial services products that achieve product-market fit. This role is focused on Insurance Growth Suite, a managed composable insurance platform that helps personal and commercial lines insurance carriers launch new digital product propositions and services and transform the digital customer and Claim Adjustors experience. This is a great opportunity to be on the frontlines of Deloitte's innovation and product strategy while staying close to industry/sector priorities.

• Design, build, and operate digital experiences, business processes, and features within the Insurance Growth Suite platform by leading a team to define capabilities, create user stories, lead technology execution, and orchestrate multiple FinTech vendors within a modern and complex ecosystem.
• Prioritize strategic requests, contract and partner with external firms, execute changes in a high-quality fashion, and communicate progress to key stakeholders.
• Provide KPI's that informs management of the highest priority features to accomplish, with hypotheses on the impact of new features on sale conversion.

Key Responsibilities

• Serve as the "CEO of the product domain", leading cross-functional teams of product owners, UX designers, engineers, data engineers, and scrum masters to deliver innovative digital insurance solutions across Personal. Commercial, and Specialty lines products. Drive end-to-end execution of the product vision from ideation and feature prioritization through development, testing, and deployment.
• Define and manage OKRs and KPIs focused on prospect conversion, customer adoption, and retention by delivering highly intuitive digital experiences and optimized insurance workflows. Leverage data analytics, customer behavior metrics, and voice-of-customer insights to drive validated learning and continuous product improvement.
• Maintain a customer-centric product roadmap and feature backlog aligned with insurance policy lifecycle capabilities (e.g., quoting, underwriting, policy servicing, claims). Differentiate between strategic and foundational features while ensuring alignment with regulatory and operational requirements.
• Lead an innovation-driven change management process by combining business strategy, KPI tracking, user behavior insights, and market research to identify high-impact opportunities, including the adoption of Agentic AI and Generative AI use cases for underwriting support, claims automation, agent productivity, and digital customer engagement.
• Define business rules, data standards, and process frameworks to ensure consistent implementation of capabilities across digital insurance platforms, enabling frictionless omni-channel customer experiences across web, mobile, email, push notifications, and agent-assisted interactions.
• Utilize structured business capability models to translate strategic objectives into detailed user stories, functional designs, and technical implementations. Create customer journey maps, high-level architecture views, and UX concepts while ensuring traceability from strategy to measurable business outcomes.
• Develop and manage a feature-driven product roadmap supported by release planning, capacity management, and demand forecasting, continuously balancing priorities and resources to meet evolving business and regulatory needs within the insurance domain.
• Champion a data-driven, customer-obsessed product culture, leveraging experimentation, analytics, and direct engagement with users and agents to continuously improve digital insurance experiences.
• Ensure transparent stakeholder communication regarding product strategy, roadmap progress, and performance metrics across business, technology, and executive leadership.
• Direct and indirect management of high performing teams of 5 to 10+ cross-functional resources.

The successful candidate will possess

• Demonstrated strong domain expertise in P&C insurance, specifically Personal, Commercial, and Specialty lines, with a deep understanding of policy lifecycle, underwriting workflows, claims processing, regulatory requirements, and digital distribution models within the insurance ecosystem.
• Applied emerging Agentic AI and Generative AI capabilities to identify and design use cases across the insurance value chain, including intelligent claims triage, underwriting support, agent assistance, document processing, and customer service automation.
• Maintained a solid understanding of AI fluency (LLMs, prompt engineering, AI, and workflow automation) and evaluated their practical adoption within digital insurance products to enhance operational efficiency, decision support, and customer experience.
• Must be highly cross-functional across multiple disciplines including emerging product management practices, HCI and design-thinking, lean startup principles, business systems analysis, BPM, customer experience management, usability engineering, scrum project methods, and quality assurance.
• Must have experience designing B2C, B2B2C, and/or B2B product delivery models.
• Experience with lead management, funnel management/conversion techniques, customer relationship management, and case tracking processes and technologies.
• Experience with all digital user interaction models, from web to mobile to push notifications to emerging HCI channels such as Alexa.
• Experience with emerging DevOps methods and tools, such as agile/scrum, continuous integration, automated configuration management, test driven development, data center and cloud automation, and UI monitoring and measurement tools.
• Experience interacting with executive management and multiple internal and external stakeholders to define and deliver complex features.
• Experience with business model planning, minimum efficient scale analysis, fixed and variable cost modeling, and cost reduction efforts.
• Understanding of how to leverage responsive, adaptive, and statically designed UI's effectively.
• Ability to anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.
• Strong mix of analytical (interaction and flow design) and artistic (brand and style) design thinking.
• Superior verbal and written communications skills and history of teamwork.
• Strong attention to detail including precise and effective customer communications and proven ability to manage competing priorities simultaneously.
• Prior people management skills with ability to work hands-on and/or eventually scale out a product team.

Qualifications

Required:

• 10+ years' experience as a product director or manager in insurance, preferably P&C supporting mobile and web-based consumer products.
• B.S. in Computer Science, MIS, or related field.
• Ability to travel 15-25%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• M.S. and/or MBA preferred.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $158,900 to $292,900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.