Bilingual Performing Loan Consultant

Bilingual Performing Loan Consultant (English/Spanish)

Location: Tempe, AZ (Onsite – 5 days per week)

Pay: $21.00/hour

Work Environment: Fast‑paced, onsite call center environment with three computer screens per workstation. Agents support homeowners through a blended inbound and outbound call model. Strict attendance policy applies.

Schedule: Training (Weeks 1–2): Day 1: 8:00 AM – 5:00 PM; Day 2 onward: 7:00 AM – 4:00 PM. Nesting/Production (Weeks 3–4 and ongoing): 9:00 AM – 6:00 PM. Breaks every 2 hours plus a 30–60 minute lunch. Cafeteria onsite.

Compensation and Benefits

Pay Rate: $21.00/hour

Duration: 4–4.5 Month Contract‑to‑Hire

If eligible, benefits may include:

• Medical, Dental, Vision

• Critical Illness, Accident, and Hospital coverage

• 401(k) Retirement Plan (Pre tax and Roth post tax contributions available)

• Voluntary Life & AD&D (employee + dependents)

• Short term and long term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program (EAP)

• Time Off / Leave (PTO, Vacation or Sick Leave)

Upon conversion to full‑time, compensation structure shifts to include monthly bonus potential. Average agents earn approximately $1,500/month in bonuses, with top performers earning up to $2,500/month.

About the Role: The Bilingual Performing Loan Consultant provides high‑quality customer service to homeowners through inbound and outbound calls in a blended call center environment. This role focuses on early‑stage delinquency outreach, mortgage servicing support, payment processing, and developing customized payment solutions to help customers bring their loans current. This position is a strong entry point into the mortgage industry with long‑term growth and internal mobility opportunities.

Key Responsibilities: Handle inbound customer service calls related to mortgage servicing, escrow, and payoffs; make outbound calls to homeowners who are past due on their mortgage; identify delinquency reasons and establish customized payment plans; process mortgage payments and accurately document all interactions; refer eligible customers to refinancing opportunities; meet performance metrics including quality, AHT, adherence, and FCR; maintain compliance with company policies and industry regulations; represent the company professionally at all times.

Required Skills & Experience: High school diploma or equivalent required; fluent in English and Spanish; strong customer service and phone communication skills; ability to work in a fast‑paced call center environment; basic technical proficiency (Windows‑based systems, MS Office, multiple applications); excellent attention to detail and documentation skills; reliable attendance and punctuality.

Top Skills – Must Haves: Bilingual (English/Spanish); call center or phone‑based customer service experience; ability to multitask and document accurately while on calls; comfort navigating computer systems and applications.

Nice to Have Skills: Collections or mortgage servicing experience; financial services background ; sales experience.

Job Type & Location: This is a Contract‑to‑Hire position located in Tempe, Arizona.

This is a Contract to Hire position based out of Tempe, AZ.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Tempe,AZ.

This position is anticipated to close on May 8, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.