Services analyst - data analyst

Student Services Analyst-Student Data Analyst

Job ID: 322554
Location: Mesa Community College
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range

$52,525.00 - $68,282.00/annually, DOE

Grade

114

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Campus Statement

Mesa Community College (MCC) is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training, and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 colleges in MCCCD. Learn more at .

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program, Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

The Analyst serves as a key strategic partner in enhancing the student experience through the effective use of customer relationship management (CRM) technology, student information systems (SIS), queueing platforms, and other data and reporting tools.

This role leads the development and execution of targeted communication strategies, including automated drip campaigns, caseload management tools, and coordinated outreach efforts designed to support student engagement, retention, and success.

The Analyst is responsible for building and maintaining dashboards, reports, and data visualizations that track progress toward institutional goals and provide actionable insights for leadership and staff. This includes analyzing student feedback, service utilization trends, and operational data to identify opportunities for improvement, optimize staffing and service delivery, and inform data-driven decision-making.

This position plays a critical role in managing institution-wide Student Affairs communications within the CRM, including email and text messaging campaigns. The Analyst ensures communications are timely, effective, and aligned with best practices for audience targeting, message prioritization, and overall communication strategy. The role may provide guidance on messaging content, cadence, and audience selection to promote communication effectiveness and maintain message quality and engagement.

The Analyst collaborates across departments to maximize CRM and technology functionality, improve business processes, and support institutional initiatives. This role also contributes to CRM implementation and optimization efforts, including system enhancements, user training, and adoption of new tools and features. As a campus subject matter expert, the Analyst helps ensure that data and technology is leveraged effectively to support student success, operational efficiency, and continuous improvement.

Essential Functions

30% Systems Strategy, CRM Operations, and Staff Workflow Support
Serve as the Student Affairs subject matter expert in optimizing the use of CRM, student information systems (SIS), queueing platforms, and other operational tools to support student services and staff workflows.
Support staff in building and using caseload management tools, task tracking, and workflow processes to effectively manage student interactions and responsibilities.
Ensure staff have a clear line of sight into their work, priorities, and progress toward goals through effective use of system tools and dashboards.
Support student affairs staff in optimizing how systems are used to manage daily operations, improve efficiency, and enhance the student experience.
Collaborate with functional teams to align system usage with institutional processes and student success initiatives.

25% Data Analysis, Reporting, and Dashboard Development
Design, develop, and maintain dashboards and reports using CRM, Hubspot, Salesforce, SIS, Tableau, Assist, and Google Suite (e.g., Sheets, Docs) and other tools to track performance, service utilization, and progress toward institutional goals.
Analyze data across systems to identify trends, gaps, and opportunities to improve service delivery, staffing, and student outcomes.
Provide actionable insights and regular updates to leadership and departments, including proactive alerts on progress toward goals or emerging issues.
Develop reporting that supports operational decision-making, including peak service times, resource allocation, and student engagement patterns.

20% CRM Communications and Engagement
Develop and execute targeted, operationally focused communication campaigns within the CRM (e.g., reminders, nudges, service-related outreach) to support student engagement and progression within the student affairs division.
Manage mass communications (email and text) within the CRM, ensuring appropriate audience targeting, timing, and message prioritization.
Provide guidance on communication requests to ensure alignment with institutional priorities, avoid over-communication, and maintain communication effectiveness.
Create and maintain CRM forms (e.g., RSVPs, event registrations, surveys) to support student engagement and service delivery.

15% Training, Support, and System Adoption
Train and support staff in the effective use of CRM, SIS, queueing systems, Tableau, and Google tools, including onboarding new employees.
Guide staff in using systems to manage caseloads, track tasks, and monitor progress toward individual and departmental goals.
Develop training materials, documentation, and best practices to promote consistent and effective system use across departments.
Monitor system adoption and provide ongoing support to improve usage, data quality, and operational consistency.

5% Systems Integration, Data Integrity, and Continuous Improvement
Collaborate across the college community to support integrations and ensure data accuracy and consistency across CRM, SIS, and other platforms.
Identify and resolve data issues, workflow gaps, and system inefficiencies.
Support implementation and optimization of new systems or enhancements, including participation in CRM implementation or upgrades.
Collect and analyze student feedback (e.g., surveys) and service data to inform improvements to processes, tools, and the overall student experience.

5% Other Duties as Assigned
Participate in committees, cross-functional workgroups, and professional development activities.
Support special projects related to systems, reporting, and student engagement.
Perform other duties as assigned consistent with the scope of the position.

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Desired Qualifications

1. Bachelor's degree preferred
2. Experience working in higher education, student affairs, enrollment services, or a related environment supporting student services operations, systems, or programs.
3. Experience using a customer relationship management (CRM) system (e.g., Salesforce, HubSpot, Slate, or similar) to support communication campaigns, student engagement, or operational workflows. With Hubspot and Salesforce experience preferred.
4. Experience developing reports, dashboards, or data visualizations using tools such as Tableau, CRM reporting tools, or Google Suite (Sheets, Docs).
5. Experience working with student information systems (SIS), queueing systems, or similar platforms, and the ability to use multiple systems and tools (e.g., CRM, SIS, Tableau, Google Suite) to support operations, reporting, and data tracking. With Peoplesoft SIS experience preferred.
6. Experience training or supporting staff in the use of systems, tools, or processes, and contributing to improvements in workflows, system usage, or operational efficiency.
7. One year of relevant full-time MCCCD experience during the previous two years.

Special Working Conditions

Work schedule varies during the year: August through mid-May: Monday - Friday, 8 hour days; mid-May through the end of July: Monday - Thursday, 10 hour days
May require working evening and weekend hours (example: Saturday coverage during peak weeks)
Required to sit for a prolonged period of time; viewing a computer monitor
May be required to travel or be assigned to another MCCD location
Travel to campus during interview/selection process will be at candidate's own expense
MCC does not sponsor individuals for work visas

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at [email protected]

MCCCD is an Equal Opportunity Employer.

Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on NavBar > Navigator > Self Service > Recruiting > Careers. Click on link for instructions on how to apply.

Applicants who are not currently working for any of the MCCCD locations should apply at .

If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at [email protected] prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm Arizona time.

Posting Close Date

Open until filled

First Review: 4/29/2026

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit

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