Principal ML Ops Engineer

Description Principal ML Ops Engineer Overview The Enterprise Data & Analytics and Enterprise Data Platforms team is seeking a Principal ML Ops Engineer who will lead the design and operationalization of ML systems on AI/ML platforms such as AWS SageMaker and H2O.ai. This role focuses on building scalable ML systems rather than individual models and includes leadership responsibilities for mentoring and grooming talent in global capability centers (GCC) with potential onshore leadership opportunities. The position also requires hands-on experience with GenAI, including building intelligent agents and exposure to Agentic AI concepts. Location Candidates must be based in or willing to commute to one of the following hub locations with a hybrid schedule of four days onsite and one day remote per week with flexibility: - Charlotte, NC (First choice) - Westwood, MA - 200 Station Drive - Iselin, NJ - 101 Wood Avenue South - Boston, MA - 28 State Street - Johnston, RI - One Citizens Bank Way Why This Role Matters This is a strategic role at the intersection of ML Ops and Generative AI innovation. You will shape the future of enterprise AI by building robust ML systems that power advanced analytics and intelligent automation across the organization. Your leadership will influence engineering standards, accelerate AI adoption, and mentor the next generation of ML engineers. If you are passionate about operationalizing AI at scale and driving GenAI initiatives, this is an opportunity to make a significant impact. Responsibilities + Lead and mentor engineering teams, including GCC talent development and potential onshore leadership + Architect, design, and build ML engineering systems on the CFG ML Platform to accelerate ML pipeline delivery + Develop and enhance platform capabilities and frameworks to standardize and automate ML pipeline deployment + Implement capabilities such as feature stores, feature tracking, feature serving (real-time and batch), model performance monitoring, model lineage tracking, model health, and model serving and consumption (real-time, batch, event-triggered, near real-time using Kafka) + Define processes, research market trends, and implement best practices for ML pipeline development and deployment + Collaborate with business teams, data science teams, enterprise architects, and security to uphold ML engineering standards + Develop CI/CD pipelines for continuous integration and delivery of ML models + Identify and automate ML pipeline and model deployment patterns to streamline workflows + Troubleshoot and resolve issues related to ML system performance and deployment + Contribute to GenAI initiatives, including building intelligent agents and integrating them into ML Ops workflows + Demonstrate exposure to Agentic AI concepts and proof-of-concepts (POCs) Requirements + 7+ years of experience with Python for scripting ML workflows + 5+ years of experience deploying ML pipelines and systems using AWS SageMaker + 3+ years of experience developing APIs with Flask, Django, or FastAPI + 2+ years of experience with ML frameworks and tools such as scikit-learn, PyTorch, XGBoost, LightGBM, MLflow + Solid understanding of the ML lifecycle: model development, training, validation, deployment, and monitoring + Solid understanding of CI/CD pipelines for ML workflows using Bitbucket, Jenkins, Nexus + Experience with ETL processes for ML pipelines using Spark and Kafka + Preferred experience with H2O.ai + Preferred experience with containerization using Docker and orchestration using Kubernetes + Required exposure to GenAI and Agentic AI concepts, including building or contributing to POCs Education Bachelor's Degree or equivalent combination of education, training, and experience required Work Schedule Hours per Week: 40 Schedule: Monday-Friday Pay Transparency The salary range for this position is $175,000 - $ 230,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit #LI-Citizens1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.