Customer Support Specialist
Responsibilities of the Job (Or Better Known as, Your Next Destination)
- Responding to inquiries and complaints promptly through proactive follow ups.
- Interacting with customers through multiple means of communication, including phones, text, and social media.
- Communicating with all lines of the business to properly research customer concerns.
- Attention to detail to ensure accurate representation of their cases.
- Problem solving with autonomy to offer assistance when appropriate.
- Effectively managing customer conflict while under pressure.
- Showing empathy and understanding for the customer’s situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations.
- Meet/exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements.
- Duties include, but are not limited to, being involved in and helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, as well as identifying trends and consistently looking for innovative methods on improving the overall business process.
Knowledge, Skills and Abilities (The Good Stuff)
- Passionate and goal oriented.
- A mind for the details.
- Ability to work well in a high-functioning team environment.
- Excellent verbal and written communication skills.
- Timely.
- Positive emotional resilience.
Requirements (a.k.a. What You Need to Get the Job Done)
- High School Diploma required.
- 2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Recommended Jobs
Sprinter/Cargo Van Owner Operator
Hello, guys! We are hiring Sprinters / Cargo Van owner-operators for our company VICTORIA LOGISTICS CARRIER. We work within an independent contract agreement and offer very competitive rates. You…
Interventional Radiology (IR) Tech
Position Summary $10,000.00 Sign on Bonus The Special Procedures Technologist working in the Interventional Radiology department demonstrates the knowledge and skills necessary to provide care appropr…
Cable Installation Technician
Job Description Job Description Job Responsibilities: Install and terminate data cabling on commercial projects. Install CAT 5E, CAT6, security cameras. All should be completed at a high level…
Retail Sales Associate, Happy Valley, #475
Job Description Job Description The Retail Sales Associate is responsible for providing an excellent customer experience and performing duties as assigned including, but not limited to, cashier…
Licensed Insurance Customer Service Representative
Job Description Job Description Licensed Insurance Customer Service Representative $50,000–$80,000 | Base Pay + Bonus/Commission Monica Acuna Munoz – State Farm Agency Phoenix, AZ | Full-…
Non-Emergency Medical Transportation (NEMT) Driver
Job Description Job Description Job Opportunity: Non-Emergency Medical Transportation (NEMT) Driver Company: Deal Transportation Locations: Tsaile, AZ or Rough Rock, AZ Deal Transpor…
$17 - $20/hr Caregiver Jobs in Litchfield Park, AZ
["Join Adultcare Assistance Homecare and experience the reassurance of round-the-clock support from a dedicated management team ready to assist you with any emergencies or questions.","With Adultcare …
OTR Truck Driver
Zemo Transport is a leading logistics and transportation company, specializing in efficient and reliable freight delivery services across the country. With a strong commitment to safety, customer sat…
Join Our Dynamic Surgical Team with Banner Medical Group - Gen/Surg APP
Join Banner Health's Growing Team of Advanced Practice Providers! Banner Health, recognized as a Top 5 Large Health System and one of the nation's premier non-profit healthcare networks, is expan…
Mental Health Consultant - Smart Support (White Mountain Apache Tribe)
Job Description Job Description A positive future for every child Southwest Human Development is Arizona’s largest nonprofit dedicated to early childhood development. The first five years of l…