Veterinary Doctor Assistant, ARISE

Job Title : Veterinary Doctor Assistant
Job Status: Full‐time
Supervisor: Department Head

ARISE is partnered with National Veterinary Associates, a leading global pet care organization united in the love of animals and the people who love them. NVA is a community of more than 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, and all rooted in a culture of compassion and innovation. NVA and EVH’s innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. Our support staff has amazing opportunities to learn and grow in the field through many different pathways. As the Arizona regional training center, our goal is to provide our staff with many pathways from front office to leadership and beyond.

Job Purpose: The purpose of the Veterinary Doctor Assistant is to assist in providing high quality medical support and administrative assistance to the Doctor Team. The Veterinary Doctor Assistant will be assigned to assist the Doctors within outpatient or inpatient departments.

Duties & Responsibilities of the Veterinary Doctor Assistant:

• Collecting and documenting (in SOAP) initial patient histories. A knowledge of veterinary terminology is required, however, a general knowledge base of medical terminology is acceptable and veterinary specific can be learned
• Starting an estimate and reviewing with the owner based on doctor recommended treatments
• Facilitating basic pet restraints to assist doctors with exams
• Communicating doctor approved estimate to either client liaison or directly to the client
• Utilizing and entering treatments into Smartflow for patient care as requested by the doctor
• Providing an excellent client experience by keeping clients informed on their pet’s care and ability to discuss finances with care and compassion
• Ensure diagnostics and treatments are being started in a timely manner
• Documenting lab results, treatments or other medical record details in SOAP as directed by the attending doctor
• Any additional duties to help increase the efficiency of the doctor team

Administrative Duties:
Safety

• Follow OSHA requirements
• Follow practice’s health and safety protocols

Administrative

• Be proficient in using our veterinary practice-management software (EzyVet, SmartFlow, Timeless)
• Assist Client Experience Specialists (front office) as necessary
• Attend staff and individual meetings as scheduled

Teamwork

• Participates in a positive manner in all group sizes.
• Refrains from participating in gossip-leads by example.
• Supports team members by assisting other areas, is receptive to feedback and suggestions.
• Engages in active problem-solving vs. problem-identifying.
• Makes suggestions related to client/patient service improvements and hospital efficiency.

Required Knowledge/Skills

• Experience equivalent to job duties and responsibilities
• Excellent communication skills – written and verbal
• Strong computer skills
• Strong ability to multi-task
• Strong work ethic and professionalism

Physical

• Able to properly restrain dog and cat patients for veterinary care and procedures
• Able to stand, sit, bend, restrain, squat for extended periods of time
• Able to function within a busy, stressful work environment in a mature, professional manner
• Able to lift 60 lbs in a safe manner
• Able to type, write and verbally converse
• Able to work the posted schedule

Preferred Skills:

• Medical transcription or scribe experience
• Technician assistant experience
• Client Experience/Client Relationship Building

Equal Employment Opportunity
ARISE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check and drug screen.