Shift Lead (Del Taco)

Key Responsibilities:

1. Team Leadership & Supervision:

• Supervise and motivate the team during your shift, ensuring tasks are completed efficiently and to Del Taco’s high standards.
• Lead by example in providing excellent customer service, maintaining professionalism, and ensuring food quality.
• Assign tasks to team members based on restaurant needs and priorities, ensuring proper coverage across all areas.
• Support staff in completing their duties, providing guidance and training as needed.
• Assist with managing and tracking staff performance during your shift and report any issues to the Assistant Manager or General Manager.

2. Customer Service:

• Ensure customers are greeted and served promptly, providing a friendly and efficient experience.
• Handle customer complaints and concerns in a professional and timely manner, ensuring their satisfaction.
• Maintain high standards of service, ensuring food quality, accuracy, and speed of service.
• Resolve any customer issues on the spot, and escalate to the manager when necessary.

3. Food Preparation & Safety:

• Oversee food preparation to ensure quality, accuracy, and adherence to Del Taco’s standards.
• Ensure that food safety and sanitation guidelines are followed at all times, including proper handling, storage, and cooking of food.
• Monitor food levels and work with the team to ensure efficient restocking and preparation for peak hours.
• Help manage kitchen and restaurant cleanliness, ensuring the work area is organized, safe, and sanitary.

4. Cash Handling & Financial Procedures:

• Ensure accurate cash handling procedures are followed, including operating the cash register, processing payments, and balancing the cash drawer.
• Help manage labor and inventory costs during your shift by ensuring appropriate staffing and minimizing waste.
• Assist in tracking sales, managing cash deposits, and ensuring daily financial procedures are completed accurately.

5. Staff Training & Development:

• Assist with the onboarding and training of new employees, ensuring they are familiar with Del Taco’s procedures and expectations.
• Provide feedback and coaching to team members, helping them improve performance and develop their skills.
• Foster a positive work environment by encouraging teamwork and a strong work ethic among team members.

6. Operational Support:

• Ensure that the restaurant operates efficiently and safely, adhering to all Del Taco policies, procedures, and health and safety regulations.
• Assist with opening and closing procedures, ensuring the restaurant is properly secured at the end of each shift.
• Communicate effectively with the management team to ensure that operational goals are met and that issues are addressed in a timely manner.

Skills & Qualifications:

• Education: High school diploma or equivalent (required).
• Experience: Previous experience in a food service or customer-facing role, with at least 1-2 years of experience in a supervisory role preferred.
• Leadership: Strong leadership skills with the ability to motivate and guide a team.
• Customer Service: Excellent communication and customer service skills, with the ability to handle customer concerns and complaints professionally.
• Organization: Strong organizational skills with the ability to manage multiple tasks at once in a fast-paced environment.
• Problem-Solving: Ability to address and resolve issues quickly and effectively, ensuring smooth operations.
• Attention to Detail: Ability to ensure that food quality, cleanliness, and safety standards are met consistently.
• Teamwork: Ability to work effectively as part of a team and provide support to others when needed.

Physical Demands:

• Ability to stand and walk for extended periods of time during shifts.
• Ability to lift and carry items up to 50 pounds.
• Ability to work in a fast-paced, high-pressure environment.
• Ability to work flexible hours, including nights, weekends, and holidays.