Manager of Integrated Healthcare Operations & Compliance

Job Description

Job Description

Description:

Position Summary

The Director of Integrated Healthcare Operations & Compliance is a key leadership role within a small, integrated medical clinic providing behavioral health and primary care services. This position works closely with the CEO to support strategic growth, regulatory compliance, and operational development while remaining practical and scalable for a growing organization with limited resources.

The role is designed for a hands-on leader who can manage complex projects without requiring extensive prior executive experience. Responsibilities include supporting business development initiatives, overseeing quality and compliance activities, coordinating pharmacy development, managing licensing and regulatory requirements, assisting with nonprofit conversion and governance functions, and supporting future FQHC readiness.

This position emphasizes versatility, strong organizational skills, and the ability to learn and grow alongside the clinic.

Key Responsibilities:

Strategic Support & Business Development

• Work directly with the CEO on business development projects and strategic planning initiatives.
• Assist with identifying and evaluating growth opportunities, including new services, partnerships, and expansion locations.
• Support basic market research, feasibility assessments, and documentation related to expansion.
• Help translate strategic goals into actionable operational plans.

Quality & Compliance

• Coordinate day-to-day quality and compliance activities under the direction of the CEO.
• Assist with development, implementation, and monitoring of policies and procedures.
• Track compliance requirements for behavioral health and primary care services.
• Support preparation for audits, site visits, and regulatory reviews.
• Help identify compliance risks and assist in corrective action planning.

Payroll & Administrative Coordination

• Run payroll on established schedules using the organization’s designated payroll system or vendor.
• Review and verify employee timecards for accuracy, completeness, and required approvals prior to payroll submission.
• Verify and process expense reports in accordance with organizational policy, ensuring appropriate documentation and approvals.
• Review and verify invoices submitted by contracted providers for accuracy, contract alignment, and required supporting documentation prior to payment approval.

Pharmacy Development & Coordination

• Support the development and implementation of pharmacy services (onsite or through partnerships).
• Coordinate pharmacy-related licensing, documentation, and policy development.
• Serve as a point of contact between pharmacy partners, leadership, and clinical staff.
• Assist with monitoring pharmacy compliance requirements.

Licensing & Regulatory Coordination

• Coordinate state licensing applications, renewals, and required documentation.
• Track deadlines and ensure timely submission of regulatory materials.
• Maintain organized records related to licenses, certifications, and inspections.
• Monitor regulatory updates and flag changes that may impact clinic operations.

Nonprofit Transition Support

• Assist with planning and execution of the clinic’s transition from for-profit to nonprofit status.
• Coordinate documentation, timelines, and communications with consultants and legal advisors.
• Support development of nonprofit policies, bylaws, and governance materials.
• Help ensure compliance with nonprofit operational requirements.

Board & Governance Support

• Assist with planning, scheduling, and documentation of nonprofit board meetings.
• Prepare agendas, meeting packets, and draft meeting minutes.
• Support implementation of board-approved policies and decisions.
• Help maintain governance records and compliance documentation.

FQHC Readiness & Long-Term Planning

• Support early-stage planning for potential FQHC or FQHC Look-Alike development.
• Assist with needs assessments, policy development, and operational readiness activities.
• Coordinate documentation and data tracking needed for future applications.

Education

• Bachelor’s degree required in Healthcare Administration, Business, Public Health, Psychology, Social Work, or a related field.
• Equivalent combination of education and relevant experience may be considered.

Experience

• 3–5 years of experience in healthcare administration, operations, compliance, or a related role.
• Experience in behavioral health, primary care, or integrated care settings preferred.
• Exposure to healthcare compliance, licensing, or quality improvement strongly preferred.
• Experience supporting nonprofit organizations, boards, or grant-funded programs is a plus but not required.

Knowledge & Skills

• Working knowledge of healthcare regulations and licensing processes (or strong ability to learn).
• Strong organizational and project coordination skills.
• Ability to manage multiple priorities in a small, fast-paced clinic environment.
• Clear written and verbal communication skills.
• Comfort working closely with executive leadership in a hands-on role.
• High attention to detail and ability to handle sensitive information.

Core Competencies

• Operational Coordination
• Compliance Awareness
• Problem Solving & Adaptability
• Communication & Documentation
• Collaboration & Team Support
• Growth-Oriented Mindset

Work Environment & Expectations

• Hands-on leadership role within a small clinic environment.
• Requires flexibility and willingness to take on evolving responsibilities.
• Hybrid or onsite work arrangement depending on clinic needs.