Regional Operations Manager (Wholesale)
- Responsible for pipeline management, including quality and compliance oversight. Ensures all processes follow organizational standards and maintains all SLAs.
- Provides leadership within the organization on all matters related to loan processing.
- Measures the development and performance of the loan processing staff and monitors metrics and tracks performance.
- Collaborates with sales staff and other internal and external departments to establish loan performance expectations and monitor quality assurance and timeliness of processing workflows.
- Maintains timely closings by setting clear expectations, efficiently directing staff, and identifying areas for process improvements.
- Identifies opportunities to continue to meet and exceed monthly team goals.
- Engages network of partners and peers to resolve problems (Sales, UW, Closing, Settlement, Quality, etc.)
- Meets with team once per week to discuss key agenda items and leads team huddles as needed.
- Assists in problem-resolution and interacts with all parties as needed. Works with management and peers to provide a timely resolution to all parties.
- Mentors team for career development and growth.
- Anticipates staffing needs for full time employees and participates actively in recruiting for both sales and operations.
- Keeps current on new product offerings and educates staff when applicable.
- Performs other duties and projects as assigned.
- Bachelor’s Degree preferred and a minimum of five (5) + years’ experience in loan processing.
- Minimum two (2) + years of management experience preferred.
- Wholesale experience required.
- Knowledge of all product types required.
- Automated Underwriting Systems experience required.
- Aggressive compensation package based on experience and skill set.
- Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
- Work with other passionate, purposeful, and customer-centric people.
- Extensive internal growth and professional development opportunities including tuition reimbursement.
- Comprehensive benefits package including Medical/Dental/Vision.
- Wellness program to support both mental and physical health.
- Generous paid time off for both exempt and non-exempt positions.
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